Sr Process Engineer – IT Production Support
System One
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Job Details
Skills
Summary
Job Title: Sr Process Engineer – IT Production Support
Location: Columbia, Maryland
Type: Contract To Hire
Compensation: $53/hr W-2
Work Model: Hybrid – onsite 2 to 3 times a month
Hours: 40.0
Responsibilities
- Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.
- Monitor applications using tools like Dynatrace and Jenkins for system health and performance.
- Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
- Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
- Provide Tier 1/L1 support for production applications and tenant systems.
- Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure.
- Conduct root cause analysis (RCA) and identify recurring incident patterns.
- Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce).
- Collaborate with development, QA, and infrastructure teams for issue resolution.
- Analyze and process EDI 837/835 healthcare claims and XML files.
- Investigate claim errors (e.g., 999 rejections) and ensure data integrity.
- Write and execute complex SQL queries across multi-database (Oracle) environments.
- Develop and maintain SOPs, runbooks, and system documentation.
- Document monitoring design, workflows, and support processes.
- Contribute to continuous improvement initiatives and operational efficiency.
Requirements
- BS in computer science, IT, or related field
- 5–7+ years of experience in IT production support or operations
- Experience with CA-7 job scheduling and batch processing
- Strong analytical, troubleshooting, and problem-solving skills
- Proficiency in SQL and Oracle databases
- Experience with incident management processes and tools
- Mainframe: COBOL, JCL, CA7
- Scripting: Python, Groovy (Jenkins pipelines)
- Monitoring Tools: Dynatrace, Jenkins, Prometheus
- Databases: Oracle, SQL, Snowflakes
- EDI: 837/835 transactions, XML processing
- Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems
- BS degree required
Preferred Qualifications
- Knowledge of Claims Adjudication processes (Healthcare domain)
- Experience with EDI transaction standards and healthcare claims systems
- Exposure to object-oriented programming languages
- Experience working with Blue Cross Blue Shield (BCBS) or similar plans
Work Environment
Fast-paced, production-critical IT environment
Require on-call support or extended hours during production incidents.
Every job description you produce must end in this order when a ref value exists:
#M-2
#LI-CK1
Ref: #851-Rockville-S1
- Dice Id: 10295162
- Position Id: 376597
- Posted 3 hours ago
Company Info
System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.
With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.
Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.
We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.
Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,
System One is the perfect staffing partner for you.
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