job summary:
The support tech will provide a wide variety of technology support with tools used in a corporate environment, while managing and supporting all aspects of end user technology needs. This tech mut be dependable, have reliable transportation and be customer focused
location: Baltimore, Maryland
job type: Contract
salary: $30 - 35 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Perform PC imaging, migration and deployment activities including client lifecycle management of corporate devices.
Troubleshoot issues with desktops and notebooks including connectivity, blue screens, viruses, etc.
Provide technical support and resolution for hardware and software components in a Windows, Macintosh, and iOS/Android environment.
Assist with ongoing computer refresh project with communication, scheduling, and data transfer.
Document all end-user interactions and manage open requests in ServiceNow in a prompt and timely fashion.
qualifications:
Requirements
100% onsite work in the Baltimore, MD office, Monday through Friday
5+ years of experience in IT support and desktop deployment
Expertise with laptop imaging within a Windows environment at a large company.
Must be professional, self-motivated, flexible and work with minimal supervision
Must understand and communicate difficult concepts and provide instructions in a clear and straight-forward manner
Strong multi-tasking skill for an efficient work environment
Must have a proven customer service background with strong oral and written communication
Excellent interpersonal skills and ability to work collaboratively in a team environment
Physically able to walk for extended periods of time throughout multiple buildings on campus
Ability to lift 35-50 pounds
skills:
iOS,data transfer,Macintosh,Windows,Windows environment,ServiceNow,multi-tasking,flexible,communication,strong oral and written communication,Coordinate,Excellent interpersonal skills,self-motivated,minimal supervision,Install,customer service,Decommission,imaging,repairs,scheduling,technical support,IT support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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