Drive Technology Innovation and Build High-Performing Teams at Liberty Dental Plan
Are you a strategic technology leader who excels at developing people, partnering with the business, and delivering enterprise applications that drive measurable results? Liberty Dental Plan is seeking a Director, IT Applications to lead a critical portfolio of business applications while fostering a culture of accountability, collaboration, innovation, and continuous improvement.
Reporting to the VP, Application Development, this highly visible leadership role combines technology strategy, operational excellence, and people leadership. You will help shape the future of our application landscape, strengthen business partnerships, and guide a talented team responsible for delivering reliable, secure, and scalable solutions that support our members, clients, and organization.
About the Role
The Director, IT Applications is responsible for leading the delivery, support, maintenance, and ongoing evolution of enterprise applications across assigned business areas. This role ensures applications meet business needs, service level commitments, quality standards, and security requirements while supporting operational performance and organizational growth.
The ideal candidate brings a combination of healthcare payer industry knowledge, strong people leadership capabilities, business acumen, and experience managing vendor relationships and enterprise application portfolios.
Location: Remote
Reporting Relationship: VP, Application Development
What You'll Do
Technology Strategy & Application Leadership
- Lead the delivery, support, maintenance, and optimization of critical business applications.
- Serve as the product owner for assigned application platforms, establishing strategic priorities, modernization initiatives, and technology roadmaps.
- Partner with business leaders to understand requirements, identify process bottlenecks, and recommend technology solutions that improve efficiency and productivity.
- Balance business priorities, operational stability, modernization efforts, and technical debt reduction.
- Guide application strategy and influence technical direction in partnership with technical teams and stakeholders.
Operational Excellence
- Ensure applications meet agreed-upon service level expectations for availability, performance, incident response, and production support.
- Oversee release planning, production readiness, ongoing maintenance, and enhancement activities.
- Maintain strong controls around data integrity, compliance, security, and system management.
- Monitor application health, technical debt, and remediation efforts while communicating risks and progress to leadership.
- Identify and proactively address operational and delivery risks to ensure successful outcomes.
- Support audits, client reviews, regulatory inquiries, proposal responses, and new client implementation activities.
Vendor & Stakeholder Management
- Build and maintain strong relationships with vendors, business leaders, and cross-functional partners.
- Manage third-party resources and consulting relationships to support delivery and operational objectives.
- Partner with compliance, security, infrastructure, architecture, governance, and business operations teams to ensure alignment and execution.
- Navigate competing priorities effectively while maintaining strong stakeholder relationships and transparency.
People & Team Leadership
- Lead, coach, mentor, and develop a high-performing team of technology professionals.
- Create an environment where employees feel supported, empowered, and accountable for results.
- Establish clear expectations and provide ongoing performance feedback and development opportunities.
- Foster collaboration, trust, continuous learning, and professional growth.
- Delegate effectively while developing future leaders and building organizational capability.
- Recognize and celebrate team contributions while maintaining a high-performance culture.
What You'll Bring
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- 10+ years of experience in IT applications, application support, systems delivery, or a related discipline.
- 5+ years of people leadership experience.
- Strong understanding of application delivery, support, operations, and service level management.
- Experience with software development lifecycles, release management, production support, and application maintenance practices.
- Experience managing vendors, budgets, resources, operational risks, and delivery governance.
- Ability to build trusted relationships with business leaders, technical teams, and external partners.
- Strong communication, problem-solving, decision-making, and leadership skills.
Preferred Qualifications
- Healthcare payer experience, including Medicare and/or Medicaid environments.
- Dental payer experience strongly preferred.
- Experience supporting delegated healthcare models and healthcare operations.
- Experience with Health Solutions Plus (HSP) and healthcare payer administration platforms highly preferred.
- Experience participating in audits, regulatory reviews, RFP responses, and client-facing initiatives.
- Experience with Agile delivery methodologies.
- Familiarity with Azure, APIs, web portals, management information systems, and database technologies.
- Experience collaborating with Scrum Masters and Project Managers.
- Experience with DevOps practices and modern application delivery approaches.
- Previous experience working with Conduent or similar healthcare technology partners is a plus.
What Success Looks Like
Successful candidates will be able to:
- Build strong partnerships across business and technology teams.
- Develop and retain engaged, high-performing employees.
- Deliver reliable, secure, and business-focused technology solutions.
- Balance competing priorities while maintaining operational excellence.
- Drive innovation and modernization without losing focus on stability and service quality.
- Lead with integrity, sound judgment, and a commitment to organizational success.
Why Join Liberty Dental Plan?
At Liberty Dental Plan, we believe our people are our greatest asset. We are committed to creating an environment where employees can grow professionally, contribute meaningfully, and make an impact. You'll join a collaborative organization where leadership is measured not only by results, but by the ability to develop talent, strengthen relationships, inspire innovation, and create lasting business value.
As the Director, IT Applications, you'll have the opportunity to influence enterprise technology strategy, lead meaningful transformation initiatives, mentor future leaders, and help advance solutions that support the health and well-being of the communities we serve.
Ready to make a lasting impact? Apply today and help shape the future of technology at Liberty Dental Plan.
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