Urgent Requirement: Salesforce Administrator
Duration: 12 months
Location: Remote 8:00 AM to 5:00 PM Pacific Time
Visa Type: All
Tax Term: W2/C2C
Interview: Phone/Video
Required Skills:
8+ years of hands-on Salesforce administration experience in a complex enterprise environment.
Demonstrated experience supporting Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement (Pardot).
Strong hands-on experience with Salesforce security, users, profiles, permission sets, roles, sharing, objects, fields, record types, page layouts, Lightning pages, queues, and core configuration.
Strong Service Cloud / Case Management experience, including Cases, queues, assignment and escalation rules, Email-to-Case, Knowledge, Omni-Channel, entitlements, service console, and routing.
Strong experience with Salesforce Flow automation, data management, integrations, troubleshooting, and release/change management.
Experience administering customer/partner portals and sites, including external-user security.
Experience with data imports/exports, mass updates, duplicate management, cleanup, and troubleshooting.
Ability to translate business needs into Salesforce proofs of concept or demos, gather feedback, and iteratively improve solutions.
Strong communication skills with both technical and nontechnical stakeholders
Preferred Experience
Bachelor s degree in Business Administration, Information Management, Information Technology, or comparable education.
Salesforce Certified Administrator.
Salesforce Certified Service Cloud Consultant.
Experience supporting enterprise shared-services or other complex, high-volume operational environments.
Experience with knowledge transfer, administrator transition, or succession scenarios.
Regards,
Srinivas SP
ERP Analysts, Inc.
Email: Srinivas dot sriperambuduri at erpanalysts.com
(Six one Four - Five One Five - Six Four Five Sevan)
