Account Growth Manager
Location: Boston, MA or Nashville, TN (On-site 4-5 days per week at client offices)
Travel: Possibly every month across U.S. client offices.
& (No immigration sponsorship)
Do not share candidates above 18 years of experience
NO software/ product oriented experience
Must Have::
10–18 years of experience in Customer Success, Account Management, Client Partner, Business Development, or Presales within Consulting Services involving Analytics (BI, AI/ML, GenAI, Data, Cloud).
2.Deep understanding of the Healthcare/Life Sciences industry, including operating models, value chains, business processes, and performance drivers. Must have grown healthcare accounts through AI/Analytics consulting services engagements rather than purely technology or software sales.
3.Strong grasp of GenAI concepts, including LLMs, Prompt Engineering, Fine-Tuning, Embeddings, and business applications. Must have experience selling AI/Analytics consulting services and solutions, not primarily software products, SaaS platforms, or technology licenses.
4.Familiarity with AI ecosystem technologies, including Azure OpenAI, AWS Bedrock, Google Vertex AI, LangChain, and RAG frameworks.
5.Global Delivery / Offshore Model Experience: Must have worked in a consulting-led environment leveraging offshore delivery teams, preferably 6.India-based teams, for solutioning, proposal development, and execution.
India Team Collaboration: Demonstrated experience partnering with India-based consulting, analytics, engineering, and delivery teams throughout the sales, presales, and delivery lifecycle.
7.Client Partner Experience: Must have experience serving as the primary client-facing representative while coordinating with geographically distributed teams and managing Director/VP-level stakeholder relationships.
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Current Market-Relevant Experience: Candidates should have recent and clearly demonstrable AI/GenAI consulting, account management, or business development experience, with no significant unexplained career gaps.
Location Commitment: Must be willing to work onsite 4–5 days per week in Boston, MA or Nashville, TN, and travel as required. Candidates should not have relocation or commuting constraints that would impact onsite attendance.
Key Responsibilities:
U.S. Client Relationships shaping and sustenance.
Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets.
Connect the dots across the client company performance, operating model, internal value chains and industry knowhow (healthcare). Draw implications to account strategy, basis clients’ ongoing divisional shifts.
Ensure the U.S. stakeholders understand Fractal India ecosystem, regardless of active engagements or not. Track impact of past solutions delivered, to uncover gaps and expectation shifts.
Sustain in-person relationships with Director- and VP-level clients.
AI/ Gen AI Demand generation and demand shaping, with commercial advancements
AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners’ dynamics and market research to present new propositions to clients.
Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India and Fractal capabilities leadership, to shape AI solutions entailing services, accelerators and/or products. Harness Fractal’s AI Research group to advance client’s roadmaps and stretch aspirations.
Internal remote collaboration with the Fractal India ecosystem
Collaborate with internal India teams, including Consulting and Delivery teams, to develop winning proposals and ensure POCs and pilot-phase execution success.
Ensure pilots and/or POCs reach success in terms of long-term production solutions, with upgradation roadmaps. Tie with the long-term subscription-revenue objectives.
Represent full Fractal portfolio with broad understanding and expertise in AI, Engineering & Design /Behavioral sciences.
Technical Skills:
Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications
Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts.
Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks)
Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients.
Qualifications:
10-18 years of relevant experience in customer success, account management or presales in Consulting Services, encompassing Analytics offerings (BI, AI ML, Gen AI, Cloud Tech).
Demonstrated ability to drive account growth in scaled accounts, develop strong client relationships and execute pre-sales activities.
Willingness to work in a siloed manner, i.e., alone at client site with a geographically distributed team (EU, India) structure in a fairly challenging environment.
Strong understanding of business processes and the ability to derive insights from various data sources.
Excellent communication and interpersonal skills, with an emphasis on relationship building with Director & VP-level clients.
Ability to work collaboratively with teams across different functional areas.
