TATA Consultancy Services Limited
TATA Consultancy Services Limited

Engagement Manager

Remote • Posted 10 hours ago • Updated 10 hours ago
Full Time
No Travel Required
Remote
$100,000 - $150,000/yr
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Job Details

Skills

  • Acceptance Testing
  • Artificial Intelligence
  • ITIL
  • Facilitation
  • Customer Facing
  • Configuration Management
  • Change Management
  • Business Process
  • Management
  • Legal
  • Leadership
  • UPS
  • Stakeholder Management
  • Testing
  • Scrum
  • Risk Management
  • Negotiations
  • Project Planning
  • Professional Services
  • Insurance
  • Mentorship
  • Issue Resolution
  • Content Management
  • Project Implementation
  • Communication
  • Change Control
  • Status Reports
  • Scheduling
  • Sales
  • Financial Management
  • Resource Management
  • Training
  • Collaboration
  • Reporting
  • Sprint
  • ServiceNow
  • Finance
  • Workflow

Summary

Engagement Manager

Location Cincinnati, OH

Experience 6 - 8 Years

Job Description

 

Job Description
Key Responsibilities:
• Lead the delivery team across large, complex, and potentially multi-workstream engagements,
frequently in collaboration with services partners.
• Apply advanced project implementation, scheduling, monitoring, and delivery-management
expertise to maintain effective and timely execution.
• Manage engagement governance, timeline, scope, risks, issues, change, resources, reporting,
and financials.
• Build strong cross-geography, cross-functional, customer, and partner relationships that support
delivery and strengthen the Expert Services brand.
• Work with the Sales Account Team, customer, partner, and delivery leadership to understand
engagement objectives, challenges, issues, and expected value.
• Apply the Now Create methodology and ServiceNow prescriptive guidance to promote
successful delivery and long-term customer outcomes.
• Serve as the primary contact for delivery coordination, executive communication, escalation
response, collaboration, and customer agreement on proposed solutions.
• Identify gaps between actual performance and the plan of record and drive timely corrective action
and resolution.
• Coach, mentor, and manage services partners, Engagement Managers, and Associate Engagement
Managers.
• Communicate a clear delivery story through governance forums, executive updates,
status reporting, and difficult customer conversations.
Delivery Lifecycle Expectations
• Initiate: Host kickoff workshops, submit resource requests, issue the project plan and
workshop schedule, share customer questionnaires with delivery roles, and establish
governance forums, including Steering Committees.
• Plan: Coordinate customer workshops, maintain risks, issues, decisions, actions, and changes,
and direct release and sprint planning with the Business Process Consultant and Technical Consultant.
• Execute: Lead governance forums, daily stand-ups, and scope checkpoints; distribute
executive status reporting; maintain resource plans and delivery controls; direct escalation
responses; coordinate testing and UAT readiness; and define the go-live and transition plan.
• Close: Lead or support the customer closeout workshop, conduct lessons learned,
review customer feedback, and complete the success story documenting business value
and lessons learned.
Qualifications:
• 8+ years of progressive professional services experience or equivalent education and experience.
• Industry-domain expertise aligned with the supported workflow.
• Demonstrated success independently leading larg e, complex implementations and
multi-team delivery environments.
• Advanced expertise in project implementation, scheduling, monitoring, governance,
financial management, resource management, risk management, issue resolution, and change control.
• Strong executive communication, customer-facing leadership, facilitation, negotiation,
collaboration, and stakeholder-management skills.
• Proven success driving complex delivery issues through analysis and resolution.
• Working knowledge of Scrum, ITIL, and the Now Create methodology; Scrum and
ITIL certifications are optional.
• Required certification: ServiceNow Certified System Administrator (CSA).
ServiceNow certifications aligned with the supported workflow are preferred.
• Ability to apply AI tools to streamline workflows, generate insights, and support strategic initiatives.
• Understanding of core AI concepts, ethical considerations, and platform capabilities, with the ability
dto explain their application in customer contexts.
• Ability to travel up to 50%.
 
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
 
Salary Range: $100,000 - $150,000 a year
#LI-CM2

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172467
  • Position Id: 9126721
  • Posted 10 hours ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

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Niranjan Prabhakar

Recruiter @ TATA Consultancy Services Limited

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