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Skills

Health Care
Mergers and Acquisitions
Help Desk
Microsoft Office
Microsoft Windows
Laptop
Computer Hardware
Account Management
Communication
Customer Service
Artificial Intelligence
Workflow
Microsoft
Technical Support
IOS Development
Documentation
Collaboration

Summary

A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist to join their team and provide hands-on technical support in a professional corporate environment. This role is onsite for 5 days per week.

This role is ideal for an IT support professional who enjoys being the first point of contact for users, solving technical issues, and improving the overall employee technology experience. This is a great opportunity for someone looking to expand their enterprise IT experience, work with modern workplace technologies, and make an immediate impact within a collaborative team.

Contract Duration: 6 months with opportunity of extension or conversion

Required Skills & Experience

2 + years of experience providing level 1 & 2 Help Desk Support, or IT Support
Strong experience with Microsoft 365 administration
Experience with Microsoft Entra ID and Intune
Strong troubleshooting skills across:
- Windows desktop/laptops
- Hardware and software issues
- User access and account management
- Microsoft applications
Experience supporting enterprise users in an onsite environment
Strong communication and customer service skills

Desired Skills & Experience

Experience troubleshooting and supporting zoom
Familiarity with AI tools such as Claude
Experience documenting processes and improving support workflow

What You Will Be Doing
Tech Breakdown

40% Microsoft applications
30% End User Support
20% Zoom and iOS Device Support
10 % Documentation

Daily Responsibilities

65% Hands On
35% Collaboration

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 882805
Posted 1 day ago

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