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Tier 1 and 2 Help Desk Support Engineer

Waltham, MA, US • Posted 30+ days ago • Updated 9 hours ago

Contract W2

On-site

$30 - $35/hr

Motion Recruitment Partners, LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Help Desk
Asset Management
Problem Solving
Remote Support
Microsoft Azure
Active Directory
Microsoft Exchange
Microsoft Windows
Hardware Troubleshooting
Financial Services
Professional Services
Security Awareness
IT Asset Management
Inventory
Artificial Intelligence
Productivity
Tier 1
Tier 2
Network
Microsoft Outlook
Lenovo
iPhone
Laptop
Onboarding
Mobile Devices
Knowledge Sharing
MSP
Customer Service
Communication
Microsoft Office
Computer Hardware
Application Support
Technical Support
Management
Issue Resolution
Documentation
Process Improvement
Collaboration
Mergers and Acquisitions
Investment Management
Microsoft
Cloud Computing
SaaS
SAP BASIS

Help Desk
Asset Management
Problem Solving
Remote Support
Microsoft Azure
Active Directory
Microsoft Exchange
Microsoft Windows
Hardware Troubleshooting
Financial Services
Professional Services
Security Awareness
IT Asset Management
Inventory
Artificial Intelligence
Productivity
Tier 1
Tier 2
Network
Microsoft Outlook
Lenovo
iPhone
Laptop
Onboarding
Mobile Devices
Knowledge Sharing
MSP
Customer Service
Communication
Microsoft Office
Computer Hardware
Application Support
Technical Support
Management
Issue Resolution
Documentation
Process Improvement
Collaboration
Mergers and Acquisitions
Investment Management
Microsoft
Cloud Computing
SaaS
SAP BASIS

Summary

Our client is a Boston-area asset management firm looking for an IT Support Specialist to join their technology team and provide hands-on technical support for a small, highly collaborative office environment. This role will serve as the first point of contact for employees, providing Tier 1 and Tier 2 support across hardware, software, Microsoft 365 applications, and end-user technology.

This is an excellent opportunity for a technically curious support professional who enjoys working directly with users, solving problems face-to-face, and taking ownership of the day-to-day IT experience. The ideal candidate will have strong Microsoft 365 administration skills, experience supporting Windows and Apple devices, and the ability to partner with an external managed service provider while handling local IT needs.
Required Skills & Experience

2+ years of experience providing IT help desk or desktop support in a corporate environment
Experience supporting both Tier 1 and Tier 2 technical issues
Strong experience with Microsoft 365 administration, including:
- Microsoft Entra ID (Azure Active Directory)
- Microsoft Intune
- Exchange Online / Outlook
- Microsoft Teams
- Office applications
Experience supporting Windows laptops/desktops and mobile devices
Hands-on experience with hardware troubleshooting, device setup, imaging, and deployments
Experience supporting Apple devices including MacBooks and iPhones
Strong customer service and communication skills with the ability to support users in person
Ability to troubleshoot issues independently while escalating appropriately when needed

Desired Skills & Experience

Experience working in a financial services, investment management, or professional services environment
Experience supporting SaaS-based business applications
Familiarity with Zoom administration and troubleshooting
Experience with Egnyte or similar file-sharing platforms
Experience with security awareness platforms such as KnowBe4
Familiarity with IT asset management and inventory tracking
Experience working alongside an MSP or external IT support provider
Exposure to AI productivity tools such as Claude or similar platforms

What You Will Be Doing

Provide Tier 1 and Tier 2 technical support for approximately 30+ employees across onsite and remote locations
Serve as the primary onsite IT resource for employee technology needs
Troubleshoot hardware, software, network, and account-related issues
Support Microsoft 365 applications including Teams, Outlook, and Office Suite
Manage user accounts, permissions, and device policies through Microsoft Entra ID and Intune
Configure, deploy, and maintain Lenovo laptops, MacBooks, and iPhones
Perform laptop imaging, onboarding, and equipment setup for new employees
Support Zoom and other SaaS business applications
Assist users with mobile device configuration and troubleshooting
Document issues, solutions, and processes for knowledge sharing
Partner with the external MSP to resolve escalated technical issues
Maintain a high level of customer service through clear communication and timely resolution

Tech Breakdown

35% Microsoft 365 Administration & End User Support
25% Hardware Deployment & Troubleshooting
20% Identity, Access & Device Management (Entra ID / Intune)
10% SaaS Application Support
10% Documentation & Vendor Collaboration

Daily Responsibilities

60% Hands-On User Support
20% Device Management & Administration
10% Troubleshooting & Issue Resolution
10% Documentation, Process Improvement & Collaboration

The Offer

Contract position with opportunity to convert to a full-time role for the right candidate
Hybrid schedule:
- Monday-Thursday onsite in Waltham, MA
- Friday remote
Competitive hourly compensation
Opportunity to work directly with employees in a small, collaborative investment management environment
Exposure to modern Microsoft cloud technologies and enterprise SaaS applications
Opportunity for career growth within a growing technology organization

Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship is not available for this position.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 882938
Posted 30+ days ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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