Job Title : Senior Amazon Connect Solution Architect / Contact Center Cloud Architect
Location : Boston, MA
Role Descriptions: Role Summary We are seeking an experienced Amazon Connect Solution Architect to lead the design| architecture| and implementation of cloud-based contact center solutions using Amazon Connect and AWS services. The ideal candidate will define solution architecture| integration strategies| migration roadmaps| and best practices for delivering scalable| secure| and customer-centric contact center platforms.Key Responsibilities Architect and design enterprise-grade Amazon Connect solutions for voice| chat| IVR| and omnichannel customer engagement.Define contact center modernization and cloud migration strategies.Design integrations with CRM| customer data platforms| workforce management| and enterprise applications.Develop architecture for conversational AI| virtual assistants| voice bots| and self-service solutions.Establish security| compliance| resiliency| and operational standards for contact center platforms.Provide technical leadership| solution governance| and architecture oversight throughout project delivery.Collaborate with business stakeholders| product owners| development teams| and vendors to align solutions with business objectives.Required SkillsDeep expertise in Amazon Connect Architecture and Solution Design.Strong knowledge of AWS services including Lambda| API Gateway| DynamoDB| S3| CloudWatch| EventBridge| and IAM.Experience with IVR design| intelligent routing| CTI integrations| and omnichannel contact center solutions.Knowledge of REST APIs| microservices| event-driven architectures| and cloud-native application design.Experience integrating Amazon Connect with CRM platforms such as Salesforce| ServiceNow| or similar systems.Strong understanding of security| authentication| compliance| and enterprise architecture principles.Preferred Qualifications Experience with Amazon Lex| AWS Bedrock| Conversational AI| Voice Bots| and Contact Center Analytics.Banking| Financial Services| or large-scale customer service transformation experience.AWS Solutions Architect and/or Amazon Connect certifications preferred.Experience leading cloud migration and modernization initiatives.Experience10+ years of solution architecture or enterprise application experience.5+ years of contact center architecture experience.3+ years of hands-on Amazon Connect solution design and implementation experience.Key Competencies Contact Center Transformation Cloud Solution Architecture Enterprise Integration Design Technical Leadership & Governance Stakeholder Management & Consulting
Essential Skills: Role Summary We are seeking an experienced Amazon Connect Solution Architect to lead the design| architecture| and implementation of cloud-based contact center solutions using Amazon Connect and AWS services. The ideal candidate will define solution architecture| integration strategies| migration roadmaps| and best practices for delivering scalable| secure| and customer-centric contact center platforms.Key Responsibilities Architect and design enterprise-grade Amazon Connect solutions for voice| chat| IVR| and omnichannel customer engagement.Define contact center modernization and cloud migration strategies.Design integrations with CRM| customer data platforms| workforce management| and enterprise applications.Develop architecture for conversational AI| virtual assistants| voice bots| and self-service solutions.Establish security| compliance| resiliency| and operational standards for contact center platforms.Provide technical leadership| solution governance| and architecture oversight throughout project delivery.Collaborate with business stakeholders| product owners| development teams| and vendors to align solutions with business objectives.Required SkillsDeep expertise in Amazon Connect Architecture and Solution Design.Strong knowledge of AWS services including Lambda| API Gateway| DynamoDB| S3| CloudWatch| EventBridge| and IAM.Experience with IVR design| intelligent routing| CTI integrations| and omnichannel contact center solutions.Kn
Amazon Connect Solution Architect (10913872) - Required Skills
1. Deep expertise and Hands on expiernece in Amazon Connect Architecture and Solution Design.
2. Strong knowledge of AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, and IAM.
3. Experience with IVR design, intelligent routing, CTI integrations, and omnichannel contact center solutions.
4. Knowledge of REST APIs, microservices, event-driven architectures, and cloud-native application design.
5. Experience integrating Amazon Connect with CRM platforms such as Salesforce, ServiceNow, or similar systems.
6. Strong understanding of security, authentication, compliance, and enterprise architecture principles.
7. Preferred Qualifications
8. Experience with Amazon Lex, AWS Bedrock, Conversational AI, Voice Bots, and Contact Center Analytics.
9. Banking, Financial Services, or large-scale customer service transformation experience.
10. AWS Solutions Architect and/or Amazon Connect certifications preferred.
11. Experience leading cloud migration and modernization initiatives.
Key Word Search :- Amazon Lex, AWS Bedrock, Conversational AI, Voice Bots, and Contact Center Analytics.
Never miss an opportunity! Create an alert based on the job you applied for.