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247 results (18 new)

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Senior Systems Administrator, IT Applications

tax.com

Remote or Hybrid in Hyderabad, Telangana • Today

Full-time

IT Project Management Senior Advisor

Randstad Digital

Remote or Philadelphia, Pennsylvania • Today

Contract

USD42 - USD52

SR IT SYSTEMS DBA

TSR Consulting Services, Inc.

Remote • Today

Easy Apply

Contract

$50 - $53.00 per hour

IT System Administration - Senior/Specialist

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Infrastructure & Operations Manager (IT Policy & Planning - Senior Manager)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 115,008.00 - 154,656.00 per year

IT Engineer - Network Administrator

System One

Remote • Today

Easy Apply

Contract

Depends on Experience

IT Security Administrator

Next Level Business Services, Inc.

Remote • 29d ago

Easy Apply

Contract

Depends on Experience

Senior Windows Administrator

NCI Information Systems, Inc.

Remote or Roanoke, Virginia • Today

Full-time

USD 87,320.00 per year

IT Platform Administrator (ARL)

Penn State

Remote or State College, Pennsylvania • Today

Full-time

USD 80,100.00 - 132,204.00 per year

Freshservice IT Tools Developer / Administrator @ Edison,NJ (Remote)

Hermitage Info Tech, LLC.

Remote or Hybrid in Edison, New Jersey • 13d ago

Easy Apply

Contract

Depends on Experience

Sr. IT Project Manager

Main Sail, LLC

Remote • Today

Easy Apply

Contract

60 - 65

Senior IT Project Manager - Fluent in Cantonese

Irvine Technology Corporation (ITC)

Remote • Today

Easy Apply

Contract

USD75 - USD80

Senior IT Project Manager / Application Transition Lead

NTT DATA, Inc.

Remote or Pittsburgh, Pennsylvania • Today

Full-time

USD 62.10 - 70.00 per hour

IT Audit, Cybersecurity & Risk Advisory Senior Consultant (PCI Focus)

Baker Tilly

Remote or Lehi, Utah • Today

Full-time

USD 85,910.00 - 162,890.00 per year

Senior IT Project Manager – Application Transition / M&A (Remote-US)

OMG Technologies

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

IT Program/Senior Project Manager

SR International Inc.

Remote • 6d ago

Easy Apply

Third Party, Contract

Depends on Experience

IT Program / Senior Project Manager (PMP / Remote)

SYSCOM, Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Senior IT Security Analyst

TridentCare

Remote • Today

Full-time

Senior IT Infrastructure Project Manager

Astreya Partners

Remote or California • Today

Full-time

USD 92,880.00 - 154,800.00 per year

Senior Manager, IT Program Management

Cambium Learning Group, Inc.

Remote or Dallas, Texas • Today

Full-time

Sr Director Analyst - IT Service Management

Gartner

Remote or Texas • Today

Full-time

USD 172,000.00 per year

Senior Backend and Integration Engineer (IT)

DaVita Inc.

Remote or Denver, Colorado • 2d ago

Full-time

USD 85,000.00 - 135,000.00 per year

Senior Support Lead - IT Operations

HCL America Inc.

Remote • Today

Full-time, Contract, Third Party

To define

IT Senior Program Manager

Allegion

Remote or Indiana • Today

Full-time

USD 2,000.00 per week

Senior IT Internal Auditor - ICFR

Mercury Insurance

Remote • 4d ago

Full-time

USD 83,670.00 - 161,815.00 per year

Senior Manager, CX Systems & IT

Dandy

Remote • Today

Full-time

USD 147,675.00 - 179,000.00 per year

DSHS FTAA IT Data Management - Senior Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

Remote Sr. IT Developer with Hadoop & Spark

Software Guidance & Assistance

Remote or Jacksonville, Florida • Today

Contract

USD 62.86 - 67.86 per hour

Sr. Director, IT Portfolio Leader - Health Systems and Government Services

Cencora

Remote or New Jersey • Today

Full-time

USD 141,600.00 - 283,250.00 per year

tax.com

Job Details

Skills

Operational Excellence
Functional Requirements
User Stories
IT Architecture
Quality Assurance
Acceptance Testing
Test Plans
Workflow
Leadership
Management
Access Control
ROOT
Continuous Improvement
Knowledge Management
Use Cases
Process Flow
Status Reports
Documentation
Change Control
Training
Business Systems
BMC
IT Asset Management
Project Management
PMP
Communication
Research
Customization
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Azure
DevOps
JIRA
Analytical Skill
Problem Solving
Conflict Resolution
Database Administration
Reporting
Java
Web Services
Database
SQL
ITIL
IT Service Management
ServiceNow

Operational Excellence
Functional Requirements
User Stories
IT Architecture
Quality Assurance
Acceptance Testing
Test Plans
Workflow
Leadership
Management
Access Control
ROOT
Continuous Improvement
Knowledge Management
Use Cases
Process Flow
Status Reports
Documentation
Change Control
Training
Business Systems
BMC
IT Asset Management
Project Management
PMP
Communication
Research
Customization
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Azure
DevOps
JIRA
Analytical Skill
Problem Solving
Conflict Resolution
Database Administration
Reporting
Java
Web Services
Database
SQL
ITIL
IT Service Management
ServiceNow

Summary

Why Ryan?

Global Award-Winning Culture
Flexible Work Environment
Generous Paid Time Off
World-Class Benefits and Compensation
Rapid Growth Opportunities
Company Sponsored Two-Way Transportation
Exponential Career Growth

The Senior Systems Administrator, ITSM, analyzes business requirements and delivers optimal solutions using ITSM best practices and tools, including the Ivanti suite. This role is critical in ensuring ITSM processes are effectively implemented, aligned with business goals, and adhere to ITIL frameworks and internal Standards. The Senior Systems Analyst will lead ITSM-related projects, maintain the health and functionality of ITSM applications, and coordinate across IT and business teams to drive operational excellence.
Duties and responsibilities, as they align to Ryan's Key Results

People:

Works closely with the IT and functional teams and serves as Ivanti SMEs to ensure the Ivanti products are integrated with other IT systems.
Collaborates with stakeholders and Product Owners to translate functional requirements into development stories.
Works closely with team members and business owners/SMEs to define features and user stories, ensuring alignment with ITIL and Internal standards.
Partners with IT Architecture and Infrastructure teams to evaluate and test new ITSM tools, modules, and integrations.
Engages QA/UAT teams to develop comprehensive test plans to validate ITSM functionality and business outcomes.
Trains and mentors JR Developers and technical teams on ITSM system functionality and workflows.

Client:

Performs implementation, administration, and configuration with Ivanti Neurons for the ITSM application suite.
Performs administration and configuration with Ivanti Xtraction for the ITSM reporting suite.
Develops and maintains ITSM documentation, including process workflows, knowledge articles, standards, and functional specifications.
Provides guidance and leadership on the ITSM platforms' capabilities and features.
Provides training and support to end-users on Ivanti products.
Maintains vendor relations for troubleshooting, support, and system enhancements and upgrades.
Serves as point of escalation for Jr Developers, Troubleshoots and resolves Ivanti-related issues, and when necessary works with vendors to resolve product defects.
Manage users, groups, roles, and access controls in alignment with security and governance standards
Troubleshoot platform and application issues, identifying root cause and implementing corrective actions

Value:

Supports the continuous improvement of ITSM processes, including Incident, Problem, Change, Service Request, and Knowledge Management.
Develops detailed use cases and process flows to support ITSM initiatives.
Oversees the ITSM Operational backlog, prioritizes tasks and Incidents.
Monitors ITSM application efficiency and drives resolutions for performance or operational issues.
Follows departmental processes, including but not limited to on-call, project prioritization, status reports, security, documentation, change control, and time tracking.
Performs other duties as assigned.

Education and Experience:

Bachelor's degree in a relevant field and/or equivalent experience/training from an accredited college or university.

5+ years of experience as an ITSM Analyst, Application/Business System Analyst, or in a similar role.
Proven experience with ITSM platforms, including Ivanti (preferred) or similar solutions (e.g., ServiceNow, Cherwell, BMC).
Strong understanding of ITIL frameworks and best practices. ITIL certification preferred.
Experience designing and implementing ITSM processes (Incident, Problem, Change, etc.).
Experience designing and implementing ITAM processes (CMBD, Assets, Discovery, etc.).
Familiarity with project management methodologies and tools; PMP or equivalent certification a plus.
Experience designing and implementing integrations with 3-parity tools, using various methods, Webhooks, APIs, or IPaaS.
Effective verbal and written communication skills and the ability to communicate with business partners and other IT staff
Problem-solving skills sufficient to perform research and recommend a proposed solution to problems.

Technical Skills:

Proficiency in ITSM Low-Code applications and modules, including configuration and customization.
Intermediate to advanced knowledge of the Ivanti Java expression editor.
Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and DevOps tools like Azure DevOps or Jira.
Strong analytical and problem-solving skills with experience translating business requirements into technical solutions.
Understanding of database management and reporting tools for ITSM platforms.
Intermediate to advanced knowledge of Java code or Ivanti Web Service Connection is a plus.
Understanding of SQL databases and SQL queries is a plus.

Certificates and Licenses:

ITIL Foundation Certification required; advanced ITIL certifications preferred.
Relevant certifications in ITSM tools (e.g., Ivanti, ServiceNow) are a plus.

Work Environment:

Work environments may differ based on job functions and location.
Work is subject to schedule changes and/or variable work hours.
Standard indoor office environment.
Long periods of sitting while working at a computer.
Occasional long periods of standing.
Position requires regular interaction with employees and vendors both in person and via e-mail and telephone.

Equal Opportunity Employer: disability/veteran

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80177595A
Position Id: R0020235
Posted 1 day ago

Company Info

About tax.com

At Ryan’s tax.com™ division, we fuse industry-leading tax expertise with cutting-edge technology development expertise and service delivery excellence. With a focus on innovation and collaboration, our team specializes in the development and deployment of business software designed to streamline and optimize management, compliance and operational tasks related to property tax, unclaimed property, transfer pricing, and indirect taxes as well as grants, credits, and incentives.

Ryan’s tax.com™ division is a growing team of more than 400 dedicated members who specialize in software design, development, user experience, customer support, training, and more and work in conjunction with Ryan’s global team of more than 5,000 professionals. Your skills and expertise, coupled with Ryan’s award-winning workplace culture, will help lead us in the next era of excellence.

Go to company profile

Fitment

Dice Job Match Score™

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tax.com

Job Details

Skills

Operational Excellence
Functional Requirements
User Stories
IT Architecture
Quality Assurance
Acceptance Testing
Test Plans
Workflow
Leadership
Management
Access Control
ROOT
Continuous Improvement
Knowledge Management
Use Cases
Process Flow
Status Reports
Documentation
Change Control
Training
Business Systems
BMC
IT Asset Management
Project Management
PMP
Communication
Research
Customization
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Azure
DevOps
JIRA
Analytical Skill
Problem Solving
Conflict Resolution
Database Administration
Reporting
Java
Web Services
Database
SQL
ITIL
IT Service Management
ServiceNow

Operational Excellence
Functional Requirements
User Stories
IT Architecture
Quality Assurance
Acceptance Testing
Test Plans
Workflow
Leadership
Management
Access Control
ROOT
Continuous Improvement
Knowledge Management
Use Cases
Process Flow
Status Reports
Documentation
Change Control
Training
Business Systems
BMC
IT Asset Management
Project Management
PMP
Communication
Research
Customization
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Azure
DevOps
JIRA
Analytical Skill
Problem Solving
Conflict Resolution
Database Administration
Reporting
Java
Web Services
Database
SQL
ITIL
IT Service Management
ServiceNow

Summary

Why Ryan?

Global Award-Winning Culture
Flexible Work Environment
Generous Paid Time Off
World-Class Benefits and Compensation
Rapid Growth Opportunities
Company Sponsored Two-Way Transportation
Exponential Career Growth

Works closely with the IT and functional teams and serves as Ivanti SMEs to ensure the Ivanti products are integrated with other IT systems.
Collaborates with stakeholders and Product Owners to translate functional requirements into development stories.
Works closely with team members and business owners/SMEs to define features and user stories, ensuring alignment with ITIL and Internal standards.
Partners with IT Architecture and Infrastructure teams to evaluate and test new ITSM tools, modules, and integrations.
Engages QA/UAT teams to develop comprehensive test plans to validate ITSM functionality and business outcomes.
Trains and mentors JR Developers and technical teams on ITSM system functionality and workflows.

Client:

Performs implementation, administration, and configuration with Ivanti Neurons for the ITSM application suite.
Performs administration and configuration with Ivanti Xtraction for the ITSM reporting suite.
Develops and maintains ITSM documentation, including process workflows, knowledge articles, standards, and functional specifications.
Provides guidance and leadership on the ITSM platforms' capabilities and features.
Provides training and support to end-users on Ivanti products.
Maintains vendor relations for troubleshooting, support, and system enhancements and upgrades.
Serves as point of escalation for Jr Developers, Troubleshoots and resolves Ivanti-related issues, and when necessary works with vendors to resolve product defects.
Manage users, groups, roles, and access controls in alignment with security and governance standards
Troubleshoot platform and application issues, identifying root cause and implementing corrective actions

Value:

Supports the continuous improvement of ITSM processes, including Incident, Problem, Change, Service Request, and Knowledge Management.
Develops detailed use cases and process flows to support ITSM initiatives.
Oversees the ITSM Operational backlog, prioritizes tasks and Incidents.
Monitors ITSM application efficiency and drives resolutions for performance or operational issues.
Follows departmental processes, including but not limited to on-call, project prioritization, status reports, security, documentation, change control, and time tracking.
Performs other duties as assigned.

Education and Experience:

Bachelor's degree in a relevant field and/or equivalent experience/training from an accredited college or university.

5+ years of experience as an ITSM Analyst, Application/Business System Analyst, or in a similar role.
Proven experience with ITSM platforms, including Ivanti (preferred) or similar solutions (e.g., ServiceNow, Cherwell, BMC).
Strong understanding of ITIL frameworks and best practices. ITIL certification preferred.
Experience designing and implementing ITSM processes (Incident, Problem, Change, etc.).
Experience designing and implementing ITAM processes (CMBD, Assets, Discovery, etc.).
Familiarity with project management methodologies and tools; PMP or equivalent certification a plus.
Experience designing and implementing integrations with 3-parity tools, using various methods, Webhooks, APIs, or IPaaS.
Effective verbal and written communication skills and the ability to communicate with business partners and other IT staff
Problem-solving skills sufficient to perform research and recommend a proposed solution to problems.

Technical Skills:

Proficiency in ITSM Low-Code applications and modules, including configuration and customization.
Intermediate to advanced knowledge of the Ivanti Java expression editor.
Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and DevOps tools like Azure DevOps or Jira.
Strong analytical and problem-solving skills with experience translating business requirements into technical solutions.
Understanding of database management and reporting tools for ITSM platforms.
Intermediate to advanced knowledge of Java code or Ivanti Web Service Connection is a plus.
Understanding of SQL databases and SQL queries is a plus.

Certificates and Licenses:

ITIL Foundation Certification required; advanced ITIL certifications preferred.
Relevant certifications in ITSM tools (e.g., Ivanti, ServiceNow) are a plus.

Work Environment:

Work environments may differ based on job functions and location.
Work is subject to schedule changes and/or variable work hours.
Standard indoor office environment.
Long periods of sitting while working at a computer.
Occasional long periods of standing.
Position requires regular interaction with employees and vendors both in person and via e-mail and telephone.

Equal Opportunity Employer: disability/veteran

Dice Id: 80177595A
Position Id: R0020235
Posted 1 day ago

Company Info

About tax.com

Go to company profile

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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Remote jobs at tax.com