A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what's possible?
Job SummaryObserves system performance and user issues to provide technical support for computer applications and hardware. Handles user inquiries regarding system procedures, online transactions, and downtime protocols to ensure efficient issue resolution. Documents troubleshooting activities in a tracking log and contacts network services or software teams to restore service and identify recurring problems.
Key ResponsibilitiesAdministers the day-to-day operations of IT/OT support systems, ensuring that technology infrastructure operates at optimal levels to support business functions.Interprets and diagnoses technical issues, providing effective solutions for hardware, software, and network-related problems.Keeps detailed records of issues reported, solutions implemented, and system performance to identify recurring problems or potential improvements.Answers IT/OT-related inquiries from employees, providing clear and effective guidance on software, hardware, and network-related issues.Maintains IT/OT equipment, ensuring that all devices, including computers, printers, and network systems, are functioning properly and efficiently.Monitors the performance of the organization's IT/OT infrastructure, using diagnostic tools to identify and resolve issues proactively.Communicates technical information to both technical and non-technical stakeholders, ensuring clarity and understanding of the issues and solutions.Observes patterns in recurring IT/OT issues and recommends adjustments to improve systems or processes to prevent future disruptions.Coordinates with external vendors or third-party service providers to manage equipment repairs, software updates, and system improvements.Performs other duties as assignedComplies with all policies and standardsRequired Education & ExperienceMinimum Education Level: High School Diploma Years of Experience: 5-7 Years
Preferred Education & ExperienceMinimum Education Level: Associate's Degree Licenses/Certificates: CompTIA A+, Microsoft Certified Professional Years of Experience: 8-11 Years
Spans of ControlDoes this role Manage Southwire Team Members: No
TravelTravel: None
Physical RequirementsMoving: 5% Standing: 5% Sitting: 90%
Working ConditionsOffice
EquipmentComputer/Keyboard
CompetenciesAction Oriented
Balances Stakeholders
Collaborates
Customer Focus
Nimble Learning
Plans and Aligns
SkillsDynamic Host Configuration Protocol (DHCP)
Issue Tracking
IT Infrastructure
Local Area Networks
Mac OS
Microsoft Office 365
Microsoft Windows 10
Peripheral Devices
ServiceNow
Troubleshooting (Problem Solving)
Benefits We Offer:
- 401k with Matching
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Long & Short-Term Disability
- Supplemental Insurance Plans
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave
- & More
Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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