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Wissen Infotech

Buena Park, California • Today

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Full-time

Depends on Experience

Deskside Support with DDP/WMX with 75% Travel - Onsite / Field-Based

Wissen Infotech

Remote or Hybrid in Pittsburgh, Pennsylvania • Today

Easy Apply

Full-time

$75,000 - $85,000

Deskside Technician II

Stefanini

Ontario, California • Today

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Full-time

$28 - $30 /hr

Desktop Support Lead

Softthink Solutions, Inc.

Santa Monica, California • 4d ago

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Full-time

Depends on Experience

Deskside Technician II

Stefanini

Costa Mesa, California • Today

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Full-time

$40 - $43 /hr

Job Details

Skills

Communication
Computer Networking
Data Link Layer
Documentation
Laptop
Mobile Devices
Organizational Skills
Technical Support
Testing
Warehouse

Summary

Deskside Support Technician

Introduction:

As a Deskside Support Technician, you will be an essential part of our team, providing technical support and assistance to our employees. You will be responsible for ensuring that all desktops, laptops, printers, handheld/mobile devices, and other IT equipment are functioning properly. Your strong communication, technical support, and organizational skills will be crucial in delivering top-notch support to our staff.

Responsibilities:

Provide L2-level technical support to resolve hardware and software issues.
Deploy and troubleshoot desktops and laptops to ensure optimal performance.
Install, configure, and test printers to maintain smooth operations.
Support handheld/mobile devices and assist users with any related issues.
Ensure connectivity of devices by having a strong understanding of basic networking.
Handle IT assets in the warehouse, maintaining accurate records and inventory.
Create and maintain documentation for troubleshooting procedures and equipment inventory.
Utilize strong organizational skills to prioritize and manage support tasks effectively.
Communicate effectively with users to provide clear instructions and technical assistance.

Requirements:

Required Skills:

Experience in desktop/laptop deployment and troubleshooting.
Experience with printer installation, configuration, and testing.
Experience supporting handheld/mobile devices.
Strong understanding of basic networking and device connectivity.
Warehouse/IT asset handling experience.
Strong documentation and organizational skills.
Excellent verbal and written communication skills.

Preferred Skills:

Knowledge of data link layer and computer networking.
Experience in technical support and testing.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112433
Position Id: 9103450
Posted 23 hours ago

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