Desktop Support Lead

Santa Monica, CA, US • Posted 6 hours ago • Updated 6 hours ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Change Request Management
  • Collaboration
  • Communication
  • CompTIA
  • Computer Hardware
  • Computer Science
  • Customer Service
  • IT Service Management
  • ITIL
  • Knowledge Transfer
  • Microsoft
  • Microsoft Windows
  • NOC
  • Onboarding
  • Remote Support
  • ServiceNow
  • Technical Support

Summary

Onsite Client Services / Desktop Support Lead

Location : Santa Monica, CA (onsite)

Client : City of Santa Monica

Role Summary:
Responsible for onsite end-user support, desktop support coordination, customer service, and ensuring timely resolution of user issues at City locations.

Roles and Responsibilities:

  • Provide and coordinate onsite desktop and end-user technical support.
  • Troubleshoot hardware, software, workstation, and connectivity issues.
  • Support user onboarding, equipment setup, and configuration.
  • Coordinate with Level 2 and NOC teams for escalated issues.
  • Maintain accurate incident and service request records in ServiceNow.
  • Support knowledge transfer and onsite immersion requirements.
  • Follow City security, access, and support procedures.

Professional Experience:

  • Experience in desktop support, deskside support, or end-user IT services.
  • Experience troubleshooting Windows workstations, peripherals, and common business applications.
  • Experience with ticketing systems and incident/request management.
  • Strong customer service and communication skills.

Educational Qualifications:

  • Associate’s or bachelor’s degree in IT, Computer Science, or a related field preferred, or equivalent relevant experience.

Certifications:

  • CompTIA A+, Microsoft, or equivalent desktop support certification preferred.
  • ITIL Foundation preferred.
  • CLETS certification is required when providing frontline support for Police Department or City Attorney technology. 24x7_Service_Desk
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10279020
  • Position Id: 9097449
  • Posted 6 hours ago
Contact the job poster
NS

Nishanth Singam

Recruiter @ Softthink Solutions, Inc.
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