Senior Level 2 Support / NOC Technical Lead

Santa Monica, CA, US • Posted 7 hours ago • Updated 7 hours ago
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Cisco
  • Cisco Certifications
  • Collaboration
  • CompTIA
  • Continuous Improvement
  • IT Infrastructure
  • IT Service Management
  • ITIL
  • Knowledge Transfer
  • Microsoft
  • NOC
  • Network
  • Network+
  • Security+
  • Service Desk
  • ServiceNow
  • System Administration
  • Technical Support
  • Technical Writing

Summary

Job Title: Senior Level 2 Support / NOC Technical Lead

Work Authorization:
Location: Santa Monica, CA

Role Summary:
Responsible for advanced technical troubleshooting, Level 2 escalations, infrastructure support coordination, and technical assistance to frontline service desk personnel.

Roles and Responsibilities:

  • Handle escalated incidents and complex technical issues.
  • Provide Level 2 support and coordinate with relevant technical teams.
  • Support network, systems, endpoint, and infrastructure troubleshooting as applicable.
  • Assist with incident prioritization, resolution, and escalation.
  • Maintain accurate technical documentation and ticket updates in ServiceNow.
  • Support knowledge transfer and continuous improvement of support processes.
  • Assist in maintaining effective technical coverage for 24x7 operations.

Professional Experience:

  • Experience in Level 2 IT support, NOC operations, systems administration, or infrastructure support.
  • Experience troubleshooting complex technical incidents.
  • Experience with network, server, endpoint, and IT infrastructure support.
  • Experience using ITSM/ticketing tools, preferably ServiceNow.

Educational Qualifications:

  • Associate or bachelor s degree in information technology, Computer Science, Networking, or a related field preferred, or equivalent relevant experience.

Certifications:

  • CompTIA Network+, Security+, Microsoft, Cisco CCNA, or equivalent relevant technical certifications preferred.
  • ITIL Foundation preferred.
  • CLETS certification is required when providing frontline support for Police Department or City Attorney technology. 24x7_Service_Desk
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10279020
  • Position Id: 9097468
  • Posted 7 hours ago
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