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Skills

ACD
Analytics
Apache Kafka
Artificial Intelligence
Cloud Computing
Collaboration
Continuous Delivery
Continuous Integration
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Data Engineering
Data Modeling
Data Processing
Data Quality
DevOps
Distribution
ELT
Extract
Transform
Load
Generative Artificial Intelligence (AI)
Genesys
Google Cloud
Good Clinical Practice
Google Cloud Platform
High Availability
Interactive Voice Response
Kubernetes
Microservices
Python
Real-time
Reporting
Routing
SQL
Scalability
Streaming
Workflow

ACD
Analytics
Apache Kafka
Artificial Intelligence
Cloud Computing
Collaboration
Continuous Delivery
Continuous Integration
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Data Engineering
Data Modeling
Data Processing
Data Quality
DevOps
Distribution
ELT
Extract
Transform
Load
Generative Artificial Intelligence (AI)
Genesys
Google Cloud
Good Clinical Practice
Google Cloud Platform
High Availability
Interactive Voice Response
Kubernetes
Microservices
Python
Real-time
Reporting
Routing
SQL
Scalability
Streaming
Workflow

Summary

Job Title: Data Engineer – Google Cloud Platform | CCaaS / Contact Center

Location: Charlotte, NC or Phoenix, AZ (Hybrid – 2 Days Onsite, 3 Days Remote)
Employment Type: W2 Only

Position Overview

We are seeking an experienced Data Engineer with expertise in Google Cloud Platform (Google Cloud Platform) and Contact Center technologies to support a large-scale Customer Experience (CX) transformation initiative. The ideal candidate will have strong experience building scalable data pipelines, real-time data processing solutions, and cloud-native applications while working with modern Contact Center (CCaaS) platforms.

Candidates with Five9 or Genesys Cloud (GECX) experience are highly preferred. Candidates with Genesys, IVR, or Contact Center experience combined with strong Google Cloud Platform Data Engineering expertise will also be considered.

Priority Profile

Data Engineer with Five9 / Genesys Cloud (GECX) experience.
Data Engineer with Genesys / Contact Center / IVR experience.
Strong Google Cloud Platform Data Engineer with expertise in BigQuery, Kafka, Pub/Sub, and ETL

Key Responsibilities

Design and develop scalable ETL/ELT pipelines on Google Cloud Platform.
Build and maintain data models supporting reporting and analytics.
Develop real-time streaming solutions using Kafka and Google Pub/Sub.
Design and support cloud-based Contact Center (CCaaS) solutions.
Develop and optimize IVR, call-routing, and customer interaction workflows.
Integrate Contact Center platforms with enterprise applications through APIs and microservices.
Ensure data quality, security, scalability, and high availability.
Collaborate with cross-functional engineering and business teams to deliver enterprise-scale customer experience solutions.

Required Skills

5+ years of Data Engineering experience.
Strong experience with Google Cloud Platform (Google Cloud Platform).
Hands-on experience with BigQuery, ETL/ELT pipelines, and data modeling.
Experience building scalable data pipelines and processing large datasets.
Strong experience with Kafka or Google Pub/Sub for real-time event streaming.
Proficiency in SQL and Python.
Experience developing REST APIs and microservices.
Knowledge of CI/CD pipelines and DevOps practices.

Preferred Skills

Experience with Five9 or Genesys Cloud (GECX).
Experience with Contact Center / CCaaS platforms.
Hands-on experience with Genesys, IVR, Automatic Call Distribution (ACD), and call routing.
Experience integrating Contact Center platforms with CRM or CTI systems.
Exposure to Cloud Run, Google Kubernetes Engine (GKE), and containerized applications.
Experience with AI/GenAI or Customer Experience (CX) analytics is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126603
Position Id: 9025375
Posted 21 hours ago

Company Info

About Learn Beyond Consulting LLC

Our company was established with primary goal to deliver quality and cost effective IT consultancy and support to everyone who requires them.

Learn Beyond Consulting is a global consulting powerhouse. We are a team of high-skilled professionals who care about the level of information technology integration in modern business. As a team collectively We have more than 50 years of experience in IT industry..

We achieved our success because of how successfully we integrate with our clients. One complaint many people have about consultants is that they can be disruptive. Employees fear outside consultants coming in and destroying the workflow. Our clients face no such issues.

We believe in partnering, through close association with our clients to first understand and define what is truly needed, and then jointly work to create complete, customized business solutions tailored to their unique requirements.

Our methodology includes a very advanced approach to performance management ensuring the desired results are defined in clear measurable terms.

Our Vision is To provide Continuous Value Addition to our Clients by leveraging the Latest and most Innovative Technologies by Delivering Excellent Business Solutions.

We understand that each client has his own unique needs, definition of value, which must be sustained over a period of time as conditions and priorities change

Google Cloud Platform Data Engineer

Charlotte, North Carolina

•

Today

Job OverviewWe are seeking an experienced Data Engineer with expertise in Google Cloud Platform (Google Cloud Platform) and Contact Center technologies to support a large-scale customer experience transformation initiative. This role involves designing scalable data solutions, building real-time data pipelines, and integrating cloud-based contact center platforms to enable data-driven customer engagement. The ideal candidate will have hands-on experience with CCaaS platforms (Five9, Genesys, IVR

Easy Apply

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50 - 55

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Data Engineer_ W2

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Dice Job Match Score™

Jay Bennett

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Data Engineer_ W2

Learn Beyond Consulting LLC

Job Details

Skills

Summary

Company Info

About Learn Beyond Consulting LLC

Dice Job Match Score™

Jay Bennett

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