Learn Beyond Consulting LLC
Learn Beyond Consulting LLC

Google Cloud Platform Data Engineer

Charlotte, NC, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
12 Months
No Travel Required
On-site
$50 - $55/hr
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Job Details

Skills

  • Data Quality
  • Customer Experience
  • Customer Relationship Management (CRM)
  • Data Engineering
  • Collaboration
  • Continuous Delivery
  • Customer Engagement
  • Analytics
  • Apache Kafka
  • Cloud Architecture
  • Cloud Computing
  • Data Modeling
  • Data Processing
  • DevOps
  • Distribution
  • ELT
  • Extract
  • Transform
  • Load
  • ACD
  • Agile
  • Interactive Voice Response
  • Genesys
  • Good Clinical Practice
  • Google Cloud
  • Google Cloud Platform
  • Python
  • Real-time
  • Reporting
  • Routing
  • SQL
  • Scalability

Summary

Job Overview

We are seeking an experienced Data Engineer with expertise in Google Cloud Platform (Google Cloud Platform) and Contact Center technologies to support a large-scale customer experience transformation initiative. This role involves designing scalable data solutions, building real-time data pipelines, and integrating cloud-based contact center platforms to enable data-driven customer engagement.

The ideal candidate will have hands-on experience with CCaaS platforms (Five9, Genesys, IVR, or Contact Center technologies) along with strong Google Cloud Platform data engineering skills.

Required Skills

  • 8+ years of experience as a Data Engineer
  • Strong experience with Google Cloud Platform (Google Cloud Platform)
  • Hands-on experience with BigQuery
  • Experience building ETL/ELT pipelines
  • Experience with Kafka or Google Pub/Sub
  • Strong SQL and Python programming skills
  • Experience with data modeling and large-scale datasets
  • Experience developing REST APIs and integrating enterprise applications

Preferred Skills

  • Experience with Five9, GECX, or Genesys Cloud
  • Contact Center / CCaaS implementation experience
  • IVR design and call routing experience
  • Automatic Call Distribution (ACD)
  • Omnichannel customer interaction workflows
  • Cloud Run, GKE, or containerized applications
  • Java
  • Hadoop
  • CI/CD and DevOps practices

Key Responsibilities

  • Design and develop scalable ETL/ELT pipelines using Google Cloud Platform technologies.
  • Build and maintain real-time data processing solutions using Kafka or Google Pub/Sub.
  • Develop data models supporting analytics, reporting, and customer experience initiatives.
  • Integrate contact center platforms with enterprise systems, CRM, and APIs.
  • Support cloud-based CCaaS implementations and contact center modernization projects.
  • Ensure data quality, governance, scalability, and performance.
  • Collaborate with engineering, analytics, and business stakeholders in an Agile environment.
  • Contribute to cloud architecture, automation, and deployment best practices.

Preferred Background

Candidates with experience in any of the following will be highly preferred:

  • Five9
  • GECX (Google Customer Engagement Center)
  • Genesys Cloud
  • Contact Center / CCaaS Platforms
  • IVR & Call Routing
  • Customer Experience (CX) Platforms
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91126603
  • Position Id: 9025680
  • Posted 1 hour ago

Company Info

About Learn Beyond Consulting LLC

Our company was established with primary goal to deliver quality and cost effective IT consultancy and support to everyone who requires them.

Learn Beyond Consulting is a global consulting powerhouse. We are a team of high-skilled professionals who care about the level of information technology integration in modern business. As a team collectively We have more than 50 years of experience in IT industry..

We achieved our success because of how successfully we integrate with our clients. One complaint many people have about consultants is that they can be disruptive. Employees fear outside consultants coming in and destroying the workflow. Our clients face no such issues.

We believe in partnering, through close association with our clients to first understand and define what is truly needed, and then jointly work to create complete, customized business solutions tailored to their unique requirements.

Our methodology includes a very advanced approach to performance management ensuring the desired results are defined in clear measurable terms.

Our Vision is To provide Continuous Value Addition to our Clients by leveraging the Latest and most Innovative Technologies by Delivering Excellent Business Solutions.

We understand that each client has his own unique needs, definition of value, which must be sustained over a period of time as conditions and priorities change

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Sudeep Kumar

Recruiter @ Learn Beyond Consulting LLC
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