Learn Beyond Consulting LLC
Learn Beyond Consulting LLC

Data Engineer_ W2

Charlotte, NC, US • Posted 19 hours ago • Updated 2 hours ago
Contract W2
12 Months
No Travel Required
On-site
Up to $53/hr
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Job Details

Skills

  • ACD
  • Analytics
  • Apache Kafka
  • Artificial Intelligence
  • Cloud Computing
  • Collaboration
  • Continuous Delivery
  • Continuous Integration
  • Customer Engagement
  • Customer Experience
  • Customer Relationship Management (CRM)
  • Data Engineering
  • Data Modeling
  • Data Processing
  • Data Quality
  • DevOps
  • Distribution
  • ELT
  • Extract
  • Transform
  • Load
  • Generative Artificial Intelligence (AI)
  • Genesys
  • Google Cloud
  • Good Clinical Practice
  • Google Cloud Platform
  • High Availability
  • Interactive Voice Response
  • Kubernetes
  • Microservices
  • Python
  • Real-time
  • Reporting
  • Routing
  • SQL
  • Scalability
  • Streaming
  • Workflow

Summary

Job Title: Data Engineer – Google Cloud Platform | CCaaS / Contact Center

Location: Charlotte, NC or Phoenix, AZ (Hybrid – 2 Days Onsite, 3 Days Remote)
Employment Type: W2 Only

Position Overview

We are seeking an experienced Data Engineer with expertise in Google Cloud Platform (Google Cloud Platform) and Contact Center technologies to support a large-scale Customer Experience (CX) transformation initiative. The ideal candidate will have strong experience building scalable data pipelines, real-time data processing solutions, and cloud-native applications while working with modern Contact Center (CCaaS) platforms.

Candidates with Five9 or Genesys Cloud (GECX) experience are highly preferred. Candidates with Genesys, IVR, or Contact Center experience combined with strong Google Cloud Platform Data Engineering expertise will also be considered.

 

Priority Profile

  1. Data Engineer with Five9 / Genesys Cloud (GECX) experience.
  2. Data Engineer with Genesys / Contact Center / IVR experience.
  3. Strong Google Cloud Platform Data Engineer with expertise in BigQuery, Kafka, Pub/Sub, and ETL

 

 

Key Responsibilities

  • Design and develop scalable ETL/ELT pipelines on Google Cloud Platform.
  • Build and maintain data models supporting reporting and analytics.
  • Develop real-time streaming solutions using Kafka and Google Pub/Sub.
  • Design and support cloud-based Contact Center (CCaaS) solutions.
  • Develop and optimize IVR, call-routing, and customer interaction workflows.
  • Integrate Contact Center platforms with enterprise applications through APIs and microservices.
  • Ensure data quality, security, scalability, and high availability.
  • Collaborate with cross-functional engineering and business teams to deliver enterprise-scale customer experience solutions.

 

Required Skills

  • 5+ years of Data Engineering experience.
  • Strong experience with Google Cloud Platform (Google Cloud Platform).
  • Hands-on experience with BigQuery, ETL/ELT pipelines, and data modeling.
  • Experience building scalable data pipelines and processing large datasets.
  • Strong experience with Kafka or Google Pub/Sub for real-time event streaming.
  • Proficiency in SQL and Python.
  • Experience developing REST APIs and microservices.
  • Knowledge of CI/CD pipelines and DevOps practices.

 

Preferred Skills

  • Experience with Five9 or Genesys Cloud (GECX).
  • Experience with Contact Center / CCaaS platforms.
  • Hands-on experience with Genesys, IVR, Automatic Call Distribution (ACD), and call routing.
  • Experience integrating Contact Center platforms with CRM or CTI systems.
  • Exposure to Cloud Run, Google Kubernetes Engine (GKE), and containerized applications.
  • Experience with AI/GenAI or Customer Experience (CX) analytics is a plus.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91126603
  • Position Id: 9025375
  • Posted 19 hours ago

Company Info

About Learn Beyond Consulting LLC

Our company was established with primary goal to deliver quality and cost effective IT consultancy and support to everyone who requires them.

Learn Beyond Consulting is a global consulting powerhouse. We are a team of high-skilled professionals who care about the level of information technology integration in modern business. As a team collectively We have more than 50 years of experience in IT industry..

We achieved our success because of how successfully we integrate with our clients. One complaint many people have about consultants is that they can be disruptive. Employees fear outside consultants coming in and destroying the workflow. Our clients face no such issues.

We believe in partnering, through close association with our clients to first understand and define what is truly needed, and then jointly work to create complete, customized business solutions tailored to their unique requirements.

Our methodology includes a very advanced approach to performance management ensuring the desired results are defined in clear measurable terms.

Our Vision is To provide Continuous Value Addition to our Clients by leveraging the Latest and most Innovative Technologies by Delivering Excellent Business Solutions.

We understand that each client has his own unique needs, definition of value, which must be sustained over a period of time as conditions and priorities change

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Jay Bennett

Recruiter @ Learn Beyond Consulting LLC
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