Genesis10 is currently seeking an Identity Management Operations Analyst for a hybrid position (minimum 3 days per week onsite) with a Global Financial Institution located in Charlotte, NC or Plano, TX. This is an 11+ month contract opportunity. The Identity Management Operations Analyst is responsible for the day-to-day operational support, administration, and maintenance of the enterprise IBM Secrets Vault platform and its supporting Linux/Unix infrastructure. This role serves as a key member of the Identity Management Operations organization, ensuring the availability, stability, security, and resiliency of secrets management services. The position provides Level 2 operational support, including incident triage, problem management, and change implementation.
Responsibilities: - Provide Level 2 operational support for IBM Secrets Vault and support of Linux/Unix infrastructure
- Monitor platform health and respond to alerts, incidents, outages, and service degradations
- Perform incident triage, troubleshooting, root cause analysis, and remediation of application, system, and infrastructure issues
- Execute planned changes, upgrades, maintenance activities, and platform deployments
- Support system patching, backup validation, disaster recovery, and technology currency initiatives
- Maintain operational runbooks, knowledge articles, and standard operating procedures (SOPs)
- Partner with Engineering, Product Management, Infrastructure Services, and Security teams to support platform enhancements
- Perform access provisioning, de-provisioning, and administration activities
- Identify opportunities for automation and process improvements
- Coordinate and support annual Business Continuity and Disaster Recovery testing exercises
- Participate in major incident response activities and problem management reviews
- Manage work intake and operational requests through established ITSM processes
- Ensure operational compliance with security, audit, and regulatory requirements
- Participate in a 24x7 on-call support rotation and follow-the-sun support model
Requirements: - 5+ years of Linux/Unix systems administration experience in a production environment
- Strong Red Hat Enterprise Linux (RHEL) administration and troubleshooting experience
- Experience supporting enterprise secrets management, privileged access, or credential management platforms
- Strong Shell scripting experience and demonstrated automation capabilities; Python experience preferred
- Experience with SSH, public/private key authentication, certificate management, and secure communications protocols
- Experience troubleshooting distributed applications and infrastructure components
- Familiarity with LDAP, Active Directory, and enterprise authentication concepts
- Experience with load balancing technologies, web services, and application hosting environments
- Working knowledge of relational database technologies and SQL queries for troubleshooting
- Experience supporting Incident, Problem, Change, and Release Management processes
- Experience with ServiceNow, Remedy, or other enterprise ITSM platforms
- Strong analytical and root cause analysis skills
- Ability to work effectively in a fast-paced operational environment
- Excellent written, verbal, and presentation communication skills
- Strong documentation skills, including SOPs and operational procedures
Desired skills: - Direct experience administering or supporting IBM Secrets Vault in a production environment
- Experience supporting Privileged Access Management (PAM) solutions such as CyberArk or similar technologies
- Knowledge of secrets lifecycle management, credential rotation, and privileged account governance
- Experience with automation tools such as Ansible
- Familiarity with enterprise monitoring and observability platforms, including Splunk, Dynatrace, AppDynamics, or similar technologies
- Experience supporting high-availability and disaster recovery environments
- Knowledge of ITIL service management principles and operational best practices
- Experience coordinating Business Continuity and Disaster Recovery testing activities
Pay range: $79.74 - $87.74 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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