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AWS Connect Engineer || Hybrid in Charlotte, NC || W2 & C2C

Charlotte, NC, US • Posted 10 hours ago • Updated 10 hours ago

Contract Corp To Corp

Contract W2

6 Months

Travel Required

Able to Sponsor

On-site

Depends on Experience

Value Spectrum Technologies LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

API
Amazon S3
Communication
Amazon Web Services
Continuous Integration
FOCUS
Identity Management
Microsoft Azure
Collaboration
Campaign Management
Cloud Computing
Requirements Elicitation
GitHub
Continuous Delivery
Regulatory Compliance
Management
Routing
Software Design
Telephony
Terraform
Workflow

Summary

Role: AWS Connect Engineer

Location: Hybrid in Charlotte, NC
Experience: 10+

Job Summary
We are looking for an experienced AWS Connect Engineer with strong expertise in Terraform Infrastructure as Code (IaC) and AWS Connect Outbound Communications. The ideal candidate will design, develop, automate, and support scalable contact center solutions using AWS cloud services, with a focus on outbound communication workflows, campaign management, telephony integrations, and infrastructure automation.

Key Responsibilities
Design, build, and maintain AWS Connect contact center solutions.
Develop and manage infrastructure using Terraform.
Implement and support AWS Connect Outbound Campaigns and outbound communication workflows.
Configure contact flows, queues, routing profiles, and user management in AWS Connect.

Integrate AWS Connect with AWS services such as:

Lambda
DynamoDB
S3
SNS
SES
Event Bridge
Amazon Pinpoint
Automate infrastructure deployment using CI/CD pipelines.
Develop reusable Terraform modules and maintain IaC standards.
Configure voice, SMS, and email communication channels.
Troubleshoot AWS Connect platform, telephony, and integration issues.
Implement security, monitoring, logging, and compliance best practices.
Collaborate with business stakeholders and solution architects for requirements gathering and solution design.

Required Skills
AWS

Strong experience with AWS Cloud Services
AWS Connect Administration and Development
AWS Connect Contact Flows
AWS Connect Outbound Campaigns

Lambda, API Gateway

DynamoDB, S3
SNS, SES
CloudWatch
IAM

Terraform

Advanced Terraform development
State management
Terraform modules

Workspaces

Remote backend configuration
Infrastructure Automation
Outbound Communications
Outbound dialing campaigns
Predictive/Progressive dialing concepts
SMS and Email campaign integration
Customer engagement workflows
Contact center operations

DevOps

Git/GitHub
Jenkins, GitHub Actions, or Azure DevOps
CI/CD pipelines
Infrastructure deployment automation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91165686
Position Id: 9071043
Posted 10 hours ago

Company Info

About Value Spectrum Technologies LLC

Step into a future defined by empowerment at Value Spectrum Technologies. With leading-edge software solutions and strategic consulting, were dedicated to shaping and elevating your digital tomorrow. Experience the synergy of innovation and collaboration as we unlock unparalleled opportunities for growth in the dynamic landscape of technology. Welcome to empowerment.

Join us in navigating the ever-evolving digital landscape with confidence, as we work together to unlock unprecedented opportunities and build a tomorrow that is truly empowered by the limitless possibilities of technology. Your digital future starts here.

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Contact the job poster

Laxminath Pabboju

Recruiter @ Value Spectrum Technologies LLC

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