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Job Title: Senior Enterprise Architect - AIOps / Agentic AI / Autonomous Operations
Location: Charlotte, NC
Duration: Contract - 10 months
Pay Range: $70.23/hr (W2)
Job ID: 411799
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking an experienced Senior Enterprise Architect - AIOps / Agentic AI / Autonomous Operations to assess and evolve our Cutover platform. The ideal candidate will have strong experience in enterprise and cloud architecture, AI/ML-enabled operations, and automation platforms, and a proven ability to design scalable, reliable architectures that enable automated incident detection, diagnosis, remediation, and orchestration.
Responsibilities:
- Conduct a current state assessment of the Cutover platform and its ecosystem, including application, infrastructure, integrations, and data flows.
- Document architecture, identify performance constraints, technical debt, and operational bottlenecks, and evaluate resiliency, scalability, and readiness.
- Perform capacity and performance engineering across API throughput, database performance, queue utilization, worker concurrency, and integration bottlenecks.
- Assess infrastructure scaling limits and develop growth and capacity forecasts.
- Define a future state architecture enabling autonomous operations, automated incident resolution, AI-assisted remediation, event-driven automation, and self-healing platforms.
- Create a multi-year technology roadmap supporting integration scalability, workload isolation, and automation expansion across CTI and APSE.
- Evaluate and recommend AI and emerging technologies including agentic AI, AIOps, generative operations assistants, event intelligence, knowledge graphs, autonomous remediation, and predictive incident management.
Required Skills & Qualifications:
- 3-5+ years of enterprise architecture experience with highly distributed, mission-critical systems.
- Strong cloud and hybrid architecture knowledge, including API-first, event-driven, and microservices patterns.
- Experience in incident management, SRE practices, operational observability, and reliability engineering in large-scale environments.
- Understanding of LLM architectures, RAG patterns, AI agents, prompt engineering, AI governance, and model evaluation.
- Proficiency with productivity software, including Microsoft Office.
Preferred Skills:
- Experience training or fine-tuning AI models and building AI-powered operational workflows.
- Hands-on integration of AI into enterprise production environments for AIOps and autonomous remediation.
- Background with workflow orchestration platforms and CI/CD pipelines.
- Prior work in hybrid operating models within regulated or large-scale environments.
Additional Details:
- Glider: Candidate ID Verification.
- Hybrid schedule requirement of a minimum of 3 days per week onsite.
- Hours per Day: 8. Labor Type: Technical.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
