Genesis10 is currently seeking a Business Execution Consultant for a hybrid position (3 days/week onsite) with a Global Financial Institution located in Charlotte, NC or Des Moines, IA. This is a 12+ month contract opportunity. Seeking an experienced training developer to build agent and supervisor training for new CCaaS platforms. This role will focus on creating simulations, job aids, and practical learning content tied to call center workflows.
Responsibilities: - Consult on complex initiatives with broad impact and large-scale planning for Business Execution
- Review and analyze complex multi-faceted, larger scale, or longer-term Business Execution challenges
- Develop simulations and guided workflows
- Create job aids, quick reference guides, and training content
- Translate CCaaS functionality into clear, user-friendly materials
- Partner with SMEs to validate and refine content
- Support rapid updates aligned to platform changes
Requirements: - 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
- Experience developing training (simulations, walkthroughs) preferably for contact center environments
- Ability to simplify complex systems into actionable steps
- Strong instructional design and job aid development
- Experience supporting large-scale tech rollouts including training needs analysis and curriculum planning
- Strong self-starter, works independently, takes ownership and proactively solves problems
Desired skills: - Experience using Epiplex or similar software to build simulations and guided workflows
- Multimodal training development
- CCaaS / CIW platform experience
Pay range: $51.09 - $59.09 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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