Location: Chattanooga, TN
Salary: $100.00 USD Hourly - $115.00 USD Hourly
Description: ServiceNow Business Architect Location: Chattanooga, TN (Hybrid)
Duration: Contract
Interview Process: Virtual
About the Role We are seeking an experienced
ServiceNow Business Architect to drive enterprise-wide platform strategy, governance, and business transformation initiatives. This role bridges business objectives and technology capabilities, ensuring the ServiceNow platform delivers measurable business value while supporting long-term organizational goals.
As a trusted advisor to executive stakeholders, you will define platform vision, establish governance frameworks, align capabilities with enterprise operating models, and shape strategic roadmaps that enable digital transformation across the organization.
What You'll Do - Define and maintain the enterprise ServiceNow platform strategy aligned with business objectives and operational priorities.
- Partner with executive leadership, business stakeholders, and technology teams to identify opportunities for process transformation and platform optimization.
- Establish platform governance models, decision frameworks, and enterprise standards that promote consistency, compliance, and scalability.
- Drive capability maturity assessments and recommend improvements to maximize business value.
- Develop strategic roadmaps based on enterprise priorities, business outcomes, and future-state architecture goals.
- Lead cross-functional platform alliance teams and facilitate collaboration across business and technology organizations.
- Provide guidance on ServiceNow platform investments, adoption strategies, and organizational change initiatives.
- Promote platform reuse, standardization, and operational excellence across ServiceNow implementations.
- Collaborate with Enterprise Architects, Solution Architects, Security, Infrastructure, and Operations teams to ensure alignment with enterprise strategies.
- Communicate platform vision, business value, and transformation initiatives to senior leadership and stakeholders.
Minimum Qualifications - ServiceNow Certified Technical Architect (CTA) Certification.
- 5+ years of ServiceNow platform experience.
- 5+ years of ServiceNow governance and architecture experience.
- Demonstrated success leading large-scale enterprise ServiceNow initiatives.
- Strong understanding of ServiceNow platform capabilities, operating models, and governance frameworks.
- Experience developing platform strategies and enterprise roadmaps.
- Exceptional communication, presentation, stakeholder management, and executive engagement skills.
- Bachelor's degree in Computer Science, MIS, Information Systems, Business Technology, or a related field.
Preferred Qualifications - ServiceNow Certified Master Architect (CMA) Certification.
- Expertise in ServiceNow modules including:
- IT Asset Management (ITAM)
- IT Operations Management (ITOM)
- Governance, Risk & Compliance (GRC)
- Strategic Portfolio Management (SPM)
- Third-Party Service Management (TPSM)
- Strong knowledge of ITIL principles and IT Service Management best practices.
- Experience with enterprise governance, compliance, risk management, and platform security.
- Understanding of network and server infrastructure environments.
- Experience leading organizational change and platform adoption programs.
What Makes You Successful - Ability to align technology investments with business objectives.
- Strong executive presence and stakeholder influence skills.
- Expertise in enterprise governance and platform strategy.
- Ability to balance business priorities with technical constraints.
- Exceptional leadership, facilitation, and communication capabilities.
- Passion for driving business transformation through enterprise platforms.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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