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Tier Three Technical Support

SAIC

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Tier Two Technical Support

SAIC

Aberdeen Proving Ground, Maryland • Today

Full-time

USD 120,001.00 - 160,000.00 per year

Technical Support

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(Remote) Technical Support Engineer

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Remote Audio Video Technical Support

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Technical Support Analyst - HVAC

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Manager II, Technical Support Engineer

Pinterest, Inc.

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Technical Support Analyst (Fr-Tu 6a-2:30p)

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Full-time

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Technical Support Engineer

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Technical Support Engineer - Federal

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Senior Technical Support Engineer - Solar & Storage Power Conversion Systems

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Senior Technical Support Engineer

Cribl

Remote • Today

Full-time

USD 90,000.00 - 141,000.00 per year

SAIC

Job Details

Skills

System Integration
ESI
Research
Organizational Skills
Spectrum
Technical Support
ISR
Network Support
Remote Access
Tier 3
Computer Hardware
Account Management
Firmware
Data Flow
Configuration Management
Computer Science
Leadership
Security+
Virtualization
VMware ESXi
Hyper-V
Docker
Kubernetes
Security Clearance
Counterintelligence
Continuous Integration
Information Assurance
IT Service Management
JIRA
Service Management
Microsoft Office
Customer Relationship Management (CRM)
Partnership
Security-Enhanced Linux
ACL
Bash
Puppet
YAML
TCP/IP
DHCP
Network
DNS
Dragon NaturallySpeaking
Linux
Provisioning
PXE
Active Directory
PKI
Network Operations
Management
Supervision
Mentorship
Help Desk
Communication
Signals Intelligence
Quality Assurance
Policies and Procedures
DoD
Satellite Communications
SATCOM
RF
Intelligence Collection
Military
Computer Networking
Linux+
Microsoft Windows
Red Hat Linux
Information Technology
Systems Engineering
FOCUS

System Integration
ESI
Research
Organizational Skills
Spectrum
Technical Support
ISR
Network Support
Remote Access
Tier 3
Computer Hardware
Account Management
Firmware
Data Flow
Configuration Management
Computer Science
Leadership
Security+
Virtualization
VMware ESXi
Hyper-V
Docker
Kubernetes
Security Clearance
Counterintelligence
Continuous Integration
Information Assurance
IT Service Management
JIRA
Service Management
Microsoft Office
Customer Relationship Management (CRM)
Partnership
Security-Enhanced Linux
ACL
Bash
Puppet
YAML
TCP/IP
DHCP
Network
DNS
Dragon NaturallySpeaking
Linux
Provisioning
PXE
Active Directory
PKI
Network Operations
Management
Supervision
Mentorship
Help Desk
Communication
Signals Intelligence
Quality Assurance
Policies and Procedures
DoD
Satellite Communications
SATCOM
RF
Intelligence Collection
Military
Computer Networking
Linux+
Microsoft Windows
Red Hat Linux
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2615779

Location: Aberdeen Proving Ground, MD, US

Date Posted: 2026-08-18

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: TS/SCI with Poly

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information.

This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.

JOB DUTIES:

Provide detailed technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer.
Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
Provide system and network support to include advanced troubleshooting that requires remote access or specialized diagnostic tools and system anomaly resolution.
Other duties will include Tier 3 level support covering:
Advanced Troubleshooting of Hardware and Software Problems.
Administrator / Service Account Management.
Software / Firmware Updates and Patching.
Troubleshoot Existing Dataflows with External Teams.
Assist in New Dataflows for Emerging Data / Capability Requirements.
Perform system configuration management.
Rectify or substantiate system deviations.

Qualifications

REQUIRED EXPERIENCE AND CLEARANCE:

Bachelor's degree in Information Technology/Computer Science or equivalent technical field or a Management/Leadership Degree and fourteen (14) years of overall experience.
Direct experience in IT or information assurance or equivalent relevant disciplines including industry (development Contractor) or DoW background.
Additional years' experience accepted in lieu of a degree.
IATII Level Certification (Security+) in line with DoD 8570.
Experience working with Windows OS and Linux Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract. Must be able to obtain a TS/SCI with a Counterintelligence (CI) polygraph within 6 months of hire.
Dual citizenship is a disqualifier for this position.

REQUIRED SKILLS:

Over 5 years' in-depth experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
Ability to read, understand, analyze, and modify network and electronic diagrams and troubleshoot major system errors.
Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help.)
Strong background in Microsoft Office tools.
Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
In-depth experience with the following:
Linux, specifically RedHat variety.
Security (SELinux.)
Security (ACL.)
Security (PAM.)
Coding (BASH.)
Coding (Puppet.)
YAML.
Network (TCP/IP.)
Network (DHCP Server, Linux.)
Network (DNS Server, Linux & Windows.)
Provisioning (PXE / Anaconda.)
Active Directory.
Niagara Files.
Public Key Infrastructure.
Understand network operations and implement/direct repairs.
Accept and work on new assignments with little to no supervision.
Mentor and train junior personnel.
Provide technical briefs and reports to senior customer personnel on system issues and planned resolutions outlining system impact, downtimes, and risk.

DESIRED SKILLS:

Familiarity with the systems being supported by this help desk.
Knowledgeable with communication security and signals intelligence designs and operations.
Knowledgeable with Quality Assurance (QA) policies and procedures for DoD systems.
Knowledgeable with satellite communications (SATCOM) and radio frequency (RF) systems.
Experience with tactical and national intelligence collection systems.
Prior military IT or networking experience is a plus.
Relevant computing environment certification. (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2615779
Posted 10 days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Job ID: 2615522 Location: Adelphi, MD, US Date Posted: 2026-08-11 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a proven Service Desk Manager to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full r

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Job Details

Skills

System Integration
ESI
Research
Organizational Skills
Spectrum
Technical Support
ISR
Network Support
Remote Access
Tier 3
Computer Hardware
Account Management
Firmware
Data Flow
Configuration Management
Computer Science
Leadership
Security+
Virtualization
VMware ESXi
Hyper-V
Docker
Kubernetes
Security Clearance
Counterintelligence
Continuous Integration
Information Assurance
IT Service Management
JIRA
Service Management
Microsoft Office
Customer Relationship Management (CRM)
Partnership
Security-Enhanced Linux
ACL
Bash
Puppet
YAML
TCP/IP
DHCP
Network
DNS
Dragon NaturallySpeaking
Linux
Provisioning
PXE
Active Directory
PKI
Network Operations
Management
Supervision
Mentorship
Help Desk
Communication
Signals Intelligence
Quality Assurance
Policies and Procedures
DoD
Satellite Communications
SATCOM
RF
Intelligence Collection
Military
Computer Networking
Linux+
Microsoft Windows
Red Hat Linux
Information Technology
Systems Engineering
FOCUS

System Integration
ESI
Research
Organizational Skills
Spectrum
Technical Support
ISR
Network Support
Remote Access
Tier 3
Computer Hardware
Account Management
Firmware
Data Flow
Configuration Management
Computer Science
Leadership
Security+
Virtualization
VMware ESXi
Hyper-V
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Kubernetes
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Counterintelligence
Continuous Integration
Information Assurance
IT Service Management
JIRA
Service Management
Microsoft Office
Customer Relationship Management (CRM)
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ACL
Bash
Puppet
YAML
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Communication
Signals Intelligence
Quality Assurance
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Summary

Provide detailed technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer.
Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
Provide system and network support to include advanced troubleshooting that requires remote access or specialized diagnostic tools and system anomaly resolution.
Other duties will include Tier 3 level support covering:
Advanced Troubleshooting of Hardware and Software Problems.
Administrator / Service Account Management.
Software / Firmware Updates and Patching.
Troubleshoot Existing Dataflows with External Teams.
Assist in New Dataflows for Emerging Data / Capability Requirements.
Perform system configuration management.
Rectify or substantiate system deviations.

Qualifications

REQUIRED EXPERIENCE AND CLEARANCE:

Bachelor's degree in Information Technology/Computer Science or equivalent technical field or a Management/Leadership Degree and fourteen (14) years of overall experience.
Direct experience in IT or information assurance or equivalent relevant disciplines including industry (development Contractor) or DoW background.
Additional years' experience accepted in lieu of a degree.
IATII Level Certification (Security+) in line with DoD 8570.
Experience working with Windows OS and Linux Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract. Must be able to obtain a TS/SCI with a Counterintelligence (CI) polygraph within 6 months of hire.
Dual citizenship is a disqualifier for this position.

REQUIRED SKILLS:

Over 5 years' in-depth experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
Ability to read, understand, analyze, and modify network and electronic diagrams and troubleshoot major system errors.
Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help.)
Strong background in Microsoft Office tools.
Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
In-depth experience with the following:
Linux, specifically RedHat variety.
Security (SELinux.)
Security (ACL.)
Security (PAM.)
Coding (BASH.)
Coding (Puppet.)
YAML.
Network (TCP/IP.)
Network (DHCP Server, Linux.)
Network (DNS Server, Linux & Windows.)
Provisioning (PXE / Anaconda.)
Active Directory.
Niagara Files.
Public Key Infrastructure.
Understand network operations and implement/direct repairs.
Accept and work on new assignments with little to no supervision.
Mentor and train junior personnel.
Provide technical briefs and reports to senior customer personnel on system issues and planned resolutions outlining system impact, downtimes, and risk.

DESIRED SKILLS:

Familiarity with the systems being supported by this help desk.
Knowledgeable with communication security and signals intelligence designs and operations.
Knowledgeable with Quality Assurance (QA) policies and procedures for DoD systems.
Knowledgeable with satellite communications (SATCOM) and radio frequency (RF) systems.
Experience with tactical and national intelligence collection systems.
Prior military IT or networking experience is a plus.
Relevant computing environment certification. (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2615779
Posted 10 days ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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