Duration: Long Term
Location: Chicago-Mundelein
Experience : 15+
AMS Experience is Mandatory
This is hybrid role, 3 days onsite (Tuesday, Wednesday and Thursday)
Job Summary:
We are seeking a seasoned Senior SAP Extended Warehouse Management (EWM) AMS consultant with 15–20 years of overall SAP experience to manage and deliver Application Management Services (AMS) for a global client onsite in Chicago, Illinois.
The ideal candidate will possess deep expertise in SAP EWM, proven AMS delivery leadership, and significant transition experience as a receiver, ensuring a seamless handover from prior support teams.
This role requires strong stakeholder management, process governance, and hands-on problem-solving skills to stabilize and optimize SAP EWM operations in a complex, global environment.
Key Responsibilities
1. AMS Delivery & Operations
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SAP EWM AMS delivery, ensuring SLA compliance and high-quality service.
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Manage incident, problem, change, and release management activities following ITIL standards.
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Conduct root cause analysis and implement permanent fixes for recurring issues.
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Ensure operational stability of the SAP EWM landscape (both Decentralized and Embedded).
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Collaborate with offshore delivery teams for 24x7 coverage and global service continuity.
2. Transition Management (as Receiver)
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Act as the primary onsite lead during AMS transition, ensuring complete and accurate knowledge transfer from the incumbent vendor or implementation team.
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Validate and document processes, configurations, and open tickets during transition.
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Identify gaps, risks, and dependencies in the incoming support scope.
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Establish transition governance, reporting mechanisms, and issue resolution frameworks.
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Drive stabilization phase post-transition and ensure smooth handover into steady-state AMS operations.
3. Functional Expertise
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Provide advanced functional and operational support for:
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Inbound & Outbound Logistics
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Internal Warehouse Processes & Task Management
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Handling Unit (HU) & Wave Management
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RF Framework, Labor Management, Slotting & Rearrangement
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Storage Control & Cross-Docking
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Support integrations with SAP S/4HANA, TM, GTS, QM, and 3PL systems.
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Deliver minor enhancements, system tuning, and continuous process improvements.
4. Stakeholder & Team Interactions
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Serve as the onsite interface between client business/IT teams and offshore delivery centers.
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Mentor a team of onsite/offshore SAP consultants.
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Build strong relationships with client stakeholders and drive continuous improvement initiatives.
5. Continuous Improvement & Innovation
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Identify automation and optimization opportunities to improve service efficiency.
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Support innovation projects, such as migration to S/4HANA Embedded EWM or warehouse automation integration.
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Maintain comprehensive knowledge management and documentation.
