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Service Design Analyst

Galaxy i Technologies, Inc.

Chicago, Illinois • Today

Third Party, Contract

Depends on Experience

Service Design Analyst

Galaxy i Technologies, Inc.

Chicago, Illinois • Today

Contract, Third Party

Depends on Experience

AWS Technical Architect – Conversational AI / Self-Service Design

Altitude Technology Solutions Inc

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Easy Apply

Contract

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Enterprise Business Test Design Services Service Line Lead(Onsite(Nashville,Tennesse))

eSystems, Inc.

Remote • 4d ago

Easy Apply

Full-time

Depends on Experience

Mechanical Engineer (Design Build)

Jobot

Chicago, Illinois • Today

Full-time

USD 85,000.00 - 110,000.00 per year

Senior Engineer - Product Design

Crane Payment Innovations

Mount Prospect, Illinois • Today

Full-time

USD 120,000.00 - 150,000.00 per year

Senior Electrical Substation Design Project Engineering Manager 3

GE Vernova

Remote or Oak Brook, Illinois • Today

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Technology Internship Program (Agile Product Design)

CNA

Chicago, Illinois • Today

Full-time

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Mechanical Engineer (Design Build)

Jobot

Oak Brook, Illinois • Today

Full-time

USD 85,000.00 - 110,000.00 per year

Electrical and Automation Design Engineer

Baxter & Woodman,Inc.

Chicago, Illinois • Today

Full-time

USD 85,000.00 - 115,000.00 per year

Senior Mechanical Engineer (Mechanical & Plumbing Building Design)

Talent Search PRO

Chicago, Illinois • 2d ago

Full-time

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Engineer, Design & Innovation

Kraft Heinz

Glenview, Illinois • Today

Full-time

USD 77,800.00 - 97,300.00 per year

Senior Engineer, R&D - Design & Innovation

Kraft Heinz

Glenview, Illinois • Today

Full-time

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FPGA Design Engineering Intern - Summer 2027

Motorola Solutions

Schaumburg, Illinois • Today

Full-time

Data Center Facilities: Assess, Engineer & Design Manager

Accenture LLP

Chicago, Illinois • Today

Full-time

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Electrical Engineer, Roadway Lighting Design, Midwest

Atlas

Chicago, Illinois • Today

Full-time

Mechanical Design Engineer II

G&W Electric

Bolingbrook, Illinois • Today

Full-time

USD 74,732.00 per year

Principal Mechanical Design Engineer

Mi-Jack Corp

Hazel Crest, Illinois • Today

Full-time

USD 125,000.00 - 155,000.00 per year

Principal Mechanical Design Engineer

Lanco Integrated

Hazel Crest, Illinois • Today

Full-time

USD 125,000.00 - 155,000.00 per year

Design Engineer II - Electrical Integration

CNH Industrial N.V.

Oak Brook, Illinois • Today

Full-time

USD 74,625.00 - 114,425.00 per year

Solution Architect/Data Engineer

AAR

Wood Dale, Illinois • Today

Full-time

USD 150,000.00 - 170,000.00 per year

Electrical Engineer, Roadway Lighting Design, Midwest

Atlas

Hammond, Indiana • Today

Full-time

Project Engineer (Design Build Developer)

Jobot

Chicago, Illinois • Today

Full-time

USD 65,000.00 - 85,000.00 per year

Sr Manager Engineering- Refrigeration, HVAC, Plant Systems Design

Kraft Heinz

Chicago, Illinois • Today

Full-time

USD 120,800.00 - 151,000.00 per year

Systems Analyst

On-Demand Group

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

RF Design Engineer

VentureSoft Global

Remote • 29d ago

Easy Apply

Full-time, Third Party

Depends on Experience

Physical Design Engineer (UPF)

Oxford Global Resources

Remote • 15d ago

Easy Apply

Contract, Third Party

70 - 85

Project Mechanical Engineer - Federal Engineering and Design

Olsson

Remote • Today

Full-time

Design Engineer

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Full-time

USD 150,000.00 - 300,000.00 per year

Technical Instructional Design

Sedaa

Remote • 7d ago

Easy Apply

Contract

40 - 45

Galaxy i Technologies, Inc.

Job Details

Skills

Service Design Analyst

Summary

Hi, Everyone

****CONTRACT POSITION****CONTRACT POSITION****

Job Title : Service Design Analyst

Location : Chicago, IL( Need only Local candidate to Chicago)

Job Description:

ROLE_DESCRIPTION
"ServiceNow Workflow Design and Optimization

Analyze Business Requirements: Partner with service owners to understand their service delivery processes, pain points, and customer service objectives, translating needs into clear, actionable ServiceNow workflow requirements.
Design User-Centric Workflows: Create ServiceNow workflows, catalogs, request forms, and approval processes that prioritize ease of use, clarity, and efficiency for both service providers and service recipients.
Optimize Existing Processes: Continuously evaluate deployed workflows to identify friction points, bottlenecks, and opportunities for improvement—implementing enhancements that elevate the customer experience.
Configure Platform Capabilities: Leverage ServiceNow's native functionality (Flow Designer, Catalog Items, Service Portal, notifications, UI policies) to build solutions that require minimal custom development while maximizing user satisfaction.
Create and analyze ""as-is"" and ""to-be"" customer journey maps, service blueprints, and process flow diagrams to identify opportunities for improvement.
Facilitate design thinking workshops to co-create and test new service concepts and prototypes. This includes working with design teams on wireframes and clickable prototypes to validate concepts.

Stakeholder Partnership and Customer Service Excellence :
Serve as ServiceNow Advocate: Act as the primary point of contact for service owners seeking to onboard new services or improve existing ones, providing guidance, best practices, and hands-on support throughout the lifecycle.
Champion the End User Experience: Represent the voice of service recipients in all workflow design decisions, ensuring requests are intuitive to submit, status is transparent, and fulfillment is timely.
Facilitate Requirements Gathering: Lead workshops, interviews, and collaborative sessions with stakeholders to elicit detailed requirements, build consensus, and ensure solutions meet diverse user needs.
Deliver Exceptional Support: Provide responsive, empathetic, and solution-oriented support to both service owners managing their workflows and users navigating the platform, treating every interaction as an opportunity to enhance satisfaction.

Documentation and Knowledge Management :
Create Clear Documentation: Develop comprehensive process documentation, user guides, and training materials that enable service owners and recipients to confidently use ServiceNow capabilities.
Maintain Workflow Catalog: Keep an organized inventory of ServiceNow workflows, including ownership, purpose, SLAs, and integration points, ensuring transparency and supportability.
Build Knowledge Base Content: Create and curate knowledge articles, FAQs, and how-to guides that empower users to self-serve and reduce dependency on direct support.

Continuous Improvement and Innovation :
Monitor Workflow Performance: Track key metrics such as request completion times, user satisfaction scores, abandonment rates, and SLA compliance—using data to drive improvement initiatives.
Identify Automation Opportunities: Proactively recommend workflow enhancements, automation, and integration opportunities that reduce manual effort and improve service delivery speed and quality.
Stay Current on Platform Capabilities: Keep abreast of ServiceNow releases, new features, and industry best practices, identifying opportunities to leverage emerging capabilities for enhanced customer service.
Foster Feedback Culture: Actively solicit feedback from service owners and recipients, creating channels for continuous input and demonstrating responsiveness to user needs.

Cross-Functional Collaboration :
Partner with Technical Teams: Work closely with ServiceNow administrators, developers, and architects to ensure business requirements are technically feasible and solutions are sustainable and scalable.
Coordinate with Process Owners: Collaborate with ITSM, GRC, IAM, and other process owners to ensure workflows align with organizational standards, compliance requirements, and governance frameworks.
Support Change Management: Facilitate smooth transitions when implementing new workflows or process changes, including communication planning, training delivery, and adoption support. "

EXPERIENCE_RANGE_IN_REQUIRED_SKILLS
"3-5 years of business analysis experience, with at least 2 years focused on ServiceNow platform workflows and service delivery
Proven track record of designing and implementing ServiceNow workflows, catalogs, and forms that deliver positive user experiences
Experience working directly with business stakeholders to gather requirements, manage expectations, and deliver solutions
Demonstrated commitment to customer service excellence in a technical or IT service delivery environment
Background in user experience (UX) design or human-centered design principles
Experience with Agile/Scrum methodologies and tools (Jira, Confluence) "

DESIRABLE_SKILLS
"Knowledge and Skills
Excellent, clear, direct, compelling verbal and written communication and presentation skills, including the ability to explain IT concepts and technologies to business leaders and business concepts to staff.
Strong working knowledge of ServiceNow ITSM modules (Incident, Request, Change, Problem, Knowledge)
Experience with ITSM and ITIL processes and best practices, and experience with ServiceNow ITSM
Experience with SIAM in complex service ecosystems to achieve improved efficiency, accountability, and service quality, by ensuring a holistic approach to service delivery and integration
Hands-on experience with ServiceNow Service Catalog, Flow Designer, and Service Portal configuration
Experience building ITSM workflows with Virtual Agent, and experience with NowAssist preferred
Understanding of ServiceNow data model, workflow architecture, and integration capabilities
Familiarity with ServiceNow reporting, dashboards, and performance metrics
Strong facilitation and interviewing skills to uncover needs, clarify ambiguity, and build stakeholder alignment. Proficient in translating user requirements into formal Business Requirement Documents
Ability to manage multiple initiatives, coordinate cross-functional activities, and drive tasks to completion with minimal supervision
Genuine passion for helping others, solving problems, and creating positive experiences for users at all technical skill levels
Strong analytical and problem-solving skills with ability to think strategically and drive results.
Proven ability to build relationships and work effectively across technical teams, business units, and leadership levels—particularly in partnership-based working models
Meticulous approach to workflow logic, form design, and documentation to ensure accuracy and usability
Knowledge of methodologies like Agile, Scrum, and Kanban, as well as design thinking principles
Experience with prototyping, wireframing, and requirements management tools (e.g., Jira, Miro) "

KEYWORDS
ServiceNow Workflow Design and Optimization, Experience with ITSM and ITIL processes and best practices, and experience with ServiceNow ITSM

Role Descriptions: someone who is familiar with Platform Analytics| can quickly discover and learn our current setupdesign| and can connect the underlying data with ITSM platform capabilities to produce the necessary deliverables
Essential Skills: Strong ITSM platform knowledge along with rich ITIL process awareness and \Strong Integration knowledge including but not limited to Integration hub| API and rest and SOAP based custom integrations into ITSM modules
Desirable Skills:
Keyword:
Skills: Business Analysis~Digital : ServiceNow_IT Service Management
Experience Required: 4-6

NOTE: Share me Updated Resumes to divya at vmcsofttech dot com or call me Four- Eight- Zero Four- Zero- Seven Six- Nine- One- Six.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10374872
Position Id: 36739-43206-1789743558
Posted 10 hours ago

Company Info

About Galaxy i Technologies, Inc.

Galaxy i Technologies, Inc is a global consulting and IT services company that is known for its commitment to client satisfaction. Galaxy i Technologies is an information technology firm offering IT Consulting, Staff Augmentation, Software Development & Training and E-commerce Development. We help our Clients to implement these solutions through a variety of skilled consulting services like Application management, Implementation and Infrastructure management.

Galaxy i Technologies has a pool of highly skilled professionals who work through the life cycle of challenging and exciting projects, including System Analysis, Designing, Development, Implementation, Maintenance, Enhancements and Test Support to our Fortune 500 Corporations.

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Galaxy i Technologies, Inc.

Job Details

Skills

Service Design Analyst

Summary

Hi, Everyone

****CONTRACT POSITION****CONTRACT POSITION****

Job Title : Service Design Analyst

Location : Chicago, IL( Need only Local candidate to Chicago)

Job Description:

NOTE: Share me Updated Resumes to divya at vmcsofttech dot com or call me Four- Eight- Zero Four- Zero- Seven Six- Nine- One- Six.

Dice Id: 10374872
Position Id: 36739-43206-1789743558
Posted 10 hours ago

Company Info

About Galaxy i Technologies, Inc.

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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