Must Have Technical/Functional Skills
• Experience working with Tonkean Platform administration and support.
• Understanding of workflow automation and process orchestration concepts.
• Experience with REST APIs, JSON, and integration troubleshooting.
• Knowledge of SAP, Coupa, ServiceNow, Salesforce, Workday, or similar enterprise applications.
• Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
• Strong incident management and problem-solving skills.
• Knowledge of Agile methodology and ITIL processes.
Roles & Responsibilities
• Provide L1/L2/L3 support for Tonkean applications and workflows.
• Monitor Tonkean solutions, modules, workflows, and integrations.
• Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
• Analyze incidents, identify root causes, and implement permanent fixes.
• Support business users during UAT, production deployments, and hypercare phases.
• Maintain workflow documentation, knowledge articles, and SOPs.
• Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
• Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution.
• Manage user access, security roles, and governance controls.
• Perform release validation and production migration support.
Generic Managerial Skills, If any
• Strong analytical and problem-solving skills
• Multi-tasking ability with limited supervision
• Mentoring capabilities
• Quick learner and self-starter
• Excellent customer service, interpersonal, communication and team collaboration skills
• Able to understand and adhere to change management procedures and internal guidelines.
Salary Range: $140,000 -$180,000 year
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