Tonkean Support Engineer

Chicago, IL, US • Posted 2 days ago • Updated 2 days ago
Full Time
No Travel Required
On-site
140000 - $180,000/yr
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Job Details

Skills

  • Tonkean Support Engineer

Summary

Must Have Technical/Functional Skills
• Experience working with Tonkean Platform administration and support.
• Understanding of workflow automation and process orchestration concepts. 
• Experience with REST APIs, JSON, and integration troubleshooting.
• Knowledge of SAP, Coupa, ServiceNow, Salesforce, Workday, or similar enterprise applications.
• Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
• Strong incident management and problem-solving skills.
• Knowledge of Agile methodology and ITIL processes.
Roles & Responsibilities
• Provide L1/L2/L3 support for Tonkean applications and workflows.
• Monitor Tonkean solutions, modules, workflows, and integrations.
• Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
• Analyze incidents, identify root causes, and implement permanent fixes.
• Support business users during UAT, production deployments, and hypercare phases.
• Maintain workflow documentation, knowledge articles, and SOPs.
• Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
• Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution.
• Manage user access, security roles, and governance controls.
• Perform release validation and production migration support.
Generic Managerial Skills, If any
• Strong analytical and problem-solving skills
• Multi-tasking ability with limited supervision
• Mentoring capabilities
• Quick learner and self-starter
• Excellent customer service, interpersonal, communication and team collaboration skills
• Able to understand and adhere to change management procedures and internal guidelines.
 
 
Salary Range: $140,000 -$180,000 year
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172467
  • Position Id: 9086893
  • Posted 2 days ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

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Soni Verma

Recruiter @ TATA Consultancy Services Limited
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