Network Voice Engineer

Port Huron, MI, US • Posted 1 day ago • Updated 1 day ago
Full Time
Travel Required
On-site
80000 - 95000/yr
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Network Voice Engineer

Summary

 
Must Have Technical/Functional Skills
• Cisco Unified Communications Manager (CUCM)
• Cisco Unified Contact Center Express (UCCX)
• Cisco Finesse Administration
• Cisco Softphone Configuration and Support
• IVR Administration and Troubleshooting
• Calabrio Workforce Management (WFM)
• Calabrio Quality Management and Call Recording
• Queue Management and Call Routing
• SIP/VoIP Technologies
• PRI, POTS, and BVoIP Management
• Cisco Voice Troubleshooting
• Disaster Recovery and Business Continuity for Contact Centers
• Cisco Collaboration Infrastructure Support
Roles & Responsibilities
• Administer and support Cisco CUCM, UCCX, Finesse, and Cisco voice infrastructure.
• Configure and maintain call routing, queues, skills, and agent assignments.
• Manage Calabrio Workforce Management, Quality Management, and Reporting functions.
• Support IVR systems, softphones, PRI/POTS circuits, and telecom services.
• Perform troubleshooting and root cause analysis for voice and contact center incidents.
• Execute disaster recovery testing and maintain failover procedures.
• Manage onboarding, extension assignments, and contact center operational changes.
• Work with telecom vendors and internal teams to resolve voice infrastructure issues.
• Maintain operational documentation and provide technical recommendations for improvements.
• Ensure high availability of mission-critical contact center environments.
Generic Managerial Skills, If any
• Strong communication and stakeholder management
• Ability to work independently with minimal supervision
• Incident and problem management
• Documentation and reporting skills
• Prior experience supporting 24x7 critical operations
• Team collaboration and knowledge sharing
Salary Range: $80,000 -$95,000 year
 
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commute r Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172467
  • Position Id: 428983
  • Posted 1 day ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

About_Company_OneAbout_Company_Two
Contact the job poster
SP

Shyamraj Padmarajan

Recruiter @ TATA Consultancy Services Limited
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

It looks like there aren't any Similar Jobs for this job yet.

Search all similar jobs