Customer Service Representative (Onsite in Cincinnati, OH)

Job Title: Customer Service Representative

Skills: Customer Service, Call Center, Sales, Cold Calling, Banking products

Experience: 1+ years

Location: Cincinnati OH 45227

Contract role

Note: Ability to work a flexible schedule between the hours of 8:00 AM and 8:00 PM EST ( Monday - friday - 8hrs)

Key Responsibilities:

• Handle inbound customer calls in a professional and courteous manner
• Communicate fluently in English.
• Provide accurate information regarding banking products, services, and policies
• Resolve customer inquiries during the initial call without unnecessary transfers
• Complete required follow-ups within committed timelines
• Maintain strict customer confidentiality and comply with departmental policies
• Accurately enter, update, and verify customer information in internal systems
• Initiate and complete documentation and request forms as required
• Effectively use computer systems for call tracking, troubleshooting, and data entry
• Educate customers on bank products and services, including upselling and cross-selling when appropriate
• Identify and suggest improvements to processes that enhance productivity and customer satisfaction
• Continuously update knowledge of banking products, services, and procedures
• Perform additional duties as assigned

Minimum Qualifications Skills:

• High school diploma or equivalent required
• Basic computer skills with the ability to perform data entry
• Knowledge of banking products and procedures is an advantage
• Prior customer service or call center experience preferred
• Excellent verbal communication and telephone etiquette
• Strong problem-solving skills and customer-focused attitude
• Ability to work in a fast-paced, onsite call center environment