Customer Service Coordinator

Remote; Monday through Friday; 11:30am-8pm EST

Introduction

This position plays a crucial role in providing exceptional customer service and support. The Customer Service Coordinator will be responsible for managing customer tickets, communicating with customers regarding service issues, and collaborating with internal departments to ensure prompt resolutions. Strong communication skills, attention to detail, and a customer-centric approach are essential for success in this role.

Responsibilities

• Creates, assigns, and updates customer tickets daily.
• Communicates with customers about service issues and collaborates with internal departments for resolution.
• Uses Waste Management programs and software tools to manage tasks, benefit changes, ticket requests, customer inquiries, and other assignments.
• Utilizes effective listening and communication skills to identify problems, needs, and opportunities.
• May require working evening hours as needed.
• Emphasis on providing excellent customer service, handling service issues, and working collaboratively with internal departments.
• Adequate use of telephony system and basic computer skills.

Requirements

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

• Required: High school diploma or G.E.D, and zero to four years of previous experience.
• Preferred: High school diploma or G.E.D, plus additional or specialized training, and zero to four years of previous experience.

Knowledge, Skills, or Abilities Required

• Strong organizational skills
• Excellent customer service skills
• Effective writing and communication skills