Service Desk Agent
Full Time
On-site
USD 40,000.00 per year
SAIC
Fitment
Dice Job Match Score™
👤 Reviewing your profile...
Job Details
Skills
- Security Clearance
- Call Center
- Tier 1
- Preventive Maintenance
- Project Management
- Performance Management
- Microsoft Windows
- Routing
- Management
- Technical Support
- Service Desk
- Communication
- Dependability
- Problem Solving
- Conflict Resolution
- Customer Service
- Information Technology
- Systems Engineering
- FOCUS
Summary
Job ID: 2614378
Location: Remote Work, KY, US
Date Posted: 2026-07-08
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_REMOTE
Description
SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base.
This role may not be immediately available.
As such the agent is responsible for:
Responsibilities:
Qualifications
Requirements:
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: Remote Work, KY, US
Date Posted: 2026-07-08
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_REMOTE
Description
SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base.
This role may not be immediately available.
As such the agent is responsible for:
- The creation of Interactions and Incidents.
- Provide basic technical and process assistance over the Phone and via Email.
- Provide friendly, courteous support of all DOT employees and contractors.
- Take part in the development and maintenance of a positive working relationship with all internal. departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.
- As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well.
- Shifts are M-F 7am-7pm EST.
Responsibilities:
- Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
- Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.
- Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.
- Researches customer concerns and find appropriate resolutions.
- Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
- Other duties as assigned.
Qualifications
Requirements:
- High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk with relevant certification.
- Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.
- Must be willing to work effectively within a team environment in a fast-paced support role.
- Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment.
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10111346
- Position Id: 2614378
- Posted 30+ days ago
Company Info
About SAIC
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs