Job Title: Guidewire ClaimCenter Production Support Engineer – Claims Management IT
Location: Cincinnati, OH (Onsite) /Remote can be considered
Push Developer with strong production support and application support experience across Guidewire ClaimCenter, Sonic integrations, EDW, MarkLogic, Claims Data Mart (CDM), and Snowflake. Responsible for monitoring and troubleshooting production integration failures, investigating Sonic and EDW validation errors, performing root-cause analysis, analyzing and remediating XML payloads, resolving data-quality issues, and validating successful downstream processing. Collaborates with business, application, integration, and data teams to restore impacted processing, resolve defects, support deployments, and maintain production stability.
Key Responsibilities:
- Provide production support for Claims Management applications and integrations, troubleshooting incidents involving ClaimCenter, Sonic, EDW, MarkLogic, CDM, and Snowflake.
- Investigate Sonic production failures, EDW validation errors, failed messages, and transaction-processing issues using SQL Server Management Studio (SSMS).
- Perform root-cause analysis (RCA) for production defects and data-processing failures by tracing transactions across source and downstream systems.
- Research ClaimCenter claim, payment, reserve, check, exposure, and contact data to identify source-data and integration issues.
- Analyze problematic XML payloads and XSLT transformations, identify validation or EBI-related issues, and perform payload corrections when remediation is required.
- Build, test, validate, and regenerate XML payloads using SoapUI to reproduce issues and confirm fixes.
- Use Beyond Compare and Notepad++ to compare payload versions, analyze XML/XSLT differences, and validate modifications.
- Review Guidewire and integration code using IntelliJ IDEA to assist with defect investigation and troubleshooting.
- Validate downstream processing across EDW, MarkLogic, Claims Data Mart (CDM), and Snowflake, including data-quality and source-to-target validation.
- Support the production incident lifecycle, including issue investigation, defect identification, remediation, testing, validation, and coordination with relevant technical and business teams.
- Assist with deployment and post-deployment validation, confirming that corrected transactions and messages are processed successfully through downstream systems.
- Track production incidents and operational activities through ServiceNow, including incidents, knowledge articles, access requests, and troubleshooting procedures.
- Maintain Excel-based operational trackers for Sonic errors, claims, Unique IDs, defects, remediation activities, testing results, and production issue status.
- Collaborate through Microsoft Teams with business, application, integration, and data teams during incident investigation, defect resolution, testing, and deployments.
- Create and maintain troubleshooting and production-support documentation and provide knowledge transfer and mentoring on Sonic error analysis and payload-remediation processes.
- Leverage GitHub Copilot and Microsoft Copilot to accelerate SQL development, payload analysis, technical research, documentation, and troubleshooting activities.
