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Print Service - Support Engineer

Hybrid in Richmond, VA, US • Posted 43 minutes ago • Updated 43 minutes ago

Contract W2

6 Months

No Travel Required

Remote

$30 - $35/yr

Fitment

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Job Details

Skills

Summary

Print Service - Support Engineer

Introduction:

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detail oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Responsibilities:

Provide technical assistance and support to end-users.
Resolve issues related to print services.
Ensure optimal IT service delivery.
Utilize ticketing systems to track and document support requests.
Deliver high quality end user support and customer service.

Requirements:

Skill	Required / Desired	Amount of Experience
Microsoft 365	Required	5 Years
Strong communication and interpersonal skills and detail oriented	Required	5 Years
Strong analytical and troubleshooting skills	Required	5 Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment	Required	5 Years
Experience Utilizing ticketing systems to track and document support requests	Required	5 Years
Commitment to delivering high quality end user support and customer service	Required	5 Years
Experience in a help desk or technical support role	Required	5 Years
Knowledge of IT systems	Required	5 Years
Knowledge of print services environment	Desired	2 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTPTXTjWf3V76Pu
Position Id: EK-Sup-Eng-01
Posted 43 minutes ago

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Maria Peterson

Recruiter @ Ekka IT Solutions Inc.

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