Cyber Resource Provider LLC
Cyber Resource Provider LLC

VITA Print Service Support Technician

Richmond, VA, US • Posted 2 hours ago • Updated 23 minutes ago
Full Time
Part Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Training
  • IT Service Management
  • Conflict Resolution
  • Problem Solving
  • Printers
  • SANS
  • Microsoft Office
  • Communication
  • Attention To Detail
  • Analytical Skill
  • Management
  • ServiceNow
  • JIRA
  • Customer Service
  • Help Desk
  • Technical Support
  • Presentations
  • Technical Direction

Summary

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.



Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?



ABOUT THE ROLE



We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.



The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.



The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.



Skill

Required / Desired

Amount

of Experience

Microsoft 365 Required 5 Years

Strong communication and interpersonal skills and detail oriented Required 5 Years

Strong analytical and troubleshooting skills Required 5 Years

Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years

Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years

Commitment to delivering high quality end user support and customer service Required 5 Years

Experience in a help desk or technical support role. Required 5 Years

Knowledge of IT systems Required 5 Years

Knowledge of print services environment Desired 2 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91124260
  • Position Id: OOJ - 2933-1934-1792160292
  • Posted 2 hours ago
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