Hiring: Manhattan WMS Production Support Engineer / WMOS Infrastructure Support Consultant

Location: Remote – US
Experience: 7+ Years
Employment Type:Contract
Working Hours: 12:00 PM – 8:00 PM EST
Preference: West Coast candidates preferred; candidates must be able to work the specified EST hours.

Job Summary

We are seeking an experienced WMOS Infrastructure Support Consultant with strong hands-on experience supporting Manhattan WMOS/WMS applications in a production environment. The ideal candidate will have expertise in application and infrastructure support, Linux/Unix, shell scripting, SQL troubleshooting, log analysis, deployments, batch jobs, and warehouse management system integrations.

The consultant will work closely with WMS Operations, DCS, Infrastructure, and Manhattan support teams to ensure system stability, resolve production incidents, and maintain smooth warehouse operations.

Key Responsibilities

• Perform WMS application restarts following DCS configuration changes and scheduled maintenance.

• Deploy Jasper reports, label files, and configuration artifacts across WMS nodes.

• Manage SDN updates and configure ADC alerts through Manhattan Management Console.

• Maintain SCI report schedules through the IBM Cognos SCI portal.

• Enable diagnostic logging through CLI and collect logs for support cases via the Manhattan THRU portal.

• Monitor and troubleshoot stuck processes, including PkCancelS, PkShipWaveS, and PkInvoiceS.

• Analyze application logs to resolve UI failures, transaction errors, and performance issues.

• Configure and maintain Manhattan Billing connections between WMS and billing servers.

• Configure cron jobs and scheduled processes for task release, batch jobs, Inv605, and invoicing.

• Configure and test MHE endpoints, including DIF logging, failover testing, and load balancer configurations.

• Troubleshoot PIX transactions, Inv605 failures, and PIX Schedule Export issues.

• Resolve MIP, MDA, and WM application loading errors during builds and deployments.

• Investigate wave and allocation failures using application logs and SQL queries, coordinating with DCS teams for data corrections.

• Automate routine environment checks, validation scripts, and application restart procedures.

• Manage production incidents, perform root-cause analysis, and coordinate escalations with relevant support teams.

Required Skills & Qualifications

• 7+ years of experience in application support, infrastructure support, or production support.

• Hands-on Manhattan WMOS/WMS experience in a production environment is mandatory.

• Strong Linux/Unix command-line skills and shell scripting.

• Experience with application log analysis, process monitoring, and troubleshooting.

• Strong SQL skills for data investigation and production issue resolution.

• Experience with cron jobs, batch processing, deployments, and configuration management.

• Knowledge of WMS integrations, warehouse transactions, and application interfaces.

• Experience with incident management, root-cause analysis, and cross-functional coordination.

• Ability to work independently in a remote production support environment.

Candidate Submission Details

Please share the following information along with the updated resume:

1. Full Legal Name:

2. Current Location (City, State):

3. Work Authorization:

4. Total IT Experience:

5. Relevant Manhattan WMOS/WMS Experience:

6. Linux/Unix and Shell Scripting Experience:

7. SQL Troubleshooting Experience:

8. Current Employment Status:

9. Availability to Start:

10. Expected Rate :

11. Phone Number:

12. Email Address:

13. LinkedIn Profile:

14. Confirmation of Availability for 12:00 PM – 8:00 PM EST:

15. Interview Availability:

Important: Candidates must have hands-on Manhattan WMOS/WMS production support experience and be comfortable working the required EST schedule.

Please share suitable profiles with the above details for consideration.