job summary:
Enterprise Healthcare client has an immediate opening for a highly motivated Senior Change, Release and Deployment Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!
location: Clayton, Missouri
job type: Contract
salary: $52.25 - 62.25 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Oversees the change management process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a successful release. Supports the deployment of the code to the test and production environments.
Education/Experience:
A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and Requires 4 - 6 years of related experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills:
One or more of the following skills are desired.
Knowledge of Other: ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices
Experience with IT Service Management; Microsoft Office
Experience with Other: an ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
Knowledge of Other: release management
Experience with one or more of the following Other: ITIL Foundation or ITIL certificate in release, control and validation
Soft Skills:
Intermediate - Seeks to acquire knowledge in area of specialty
Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate - Ability to work independently
Intermediate - Demonstrated analytical skills
Intermediate - Demonstrated project management skills
Intermediate - Demonstrates a high level of accuracy, even under pressure
Intermediate - Demonstrates excellent judgment and decision making skills
Responsibilities:
Leads small projects
Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support
Reviews submitted change requests for compliance, accuracy, and completeness
Supports the IT change and release manager with the setup of change management in the IT Service Management (ITSM) tool and adoption of improved process
Provides communication and information, including relevant release reports and documentation as required
Ensures compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle
Carries out regular reviews of the change and release management processes with the IT change and release manager; regularly identify and recommend service improvements
Monitors efficiency and effectiveness by providing management information on releases to senior management as required
Assists the IT change and release manager in completing regular audits of the change and release management process
Analyzes incident logs caused by releases to identify occasions where the process has not been followed; highlight any repeated non-compliance and ensure timely resolution/escalation
Contributes to the IT risk register (working closely with the information security team) to identify and manage operational risks and work to eliminate areas of vulnerability
Performs other duties as assigned
Complies with all policies and standards
qualifications:
Bachelors
skills:
IT security,computer science,Microsoft Office,release management,ServiceNow,Workday,analytical skills,communicating,Willingness to learn,excellent judgment,decision making skills,sound judgment,Soft Skills,accountability,Ability to work independently,work independently,automation,automating,ITIL Foundation,ITIL foundations,change review,change management,Change Enablement,manage change,collect data,recovery planning,establish facts,governance,IT Service Management,ITSM,ITIL,infrastructure,mathematics,statistics,production technology,Emergency,metrics,Ability to prioritize,professional communication,clear communication,project management,project management skills,risk,risks,risk assessment,scheduling,service management,hard skills,turnaround time
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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