PC Network TechnicianDepartment: User Services
Location: Jerry Sue Thornton Center
Reports To: Director, User Services
Recruitment Type: External/Internal
Requisition ID: req7530
Employment Type: Full-Time Support Staff
Union Position: Non-Union
Work Schedule: Standard College Hours: M-F, 8:30am-5pm
Number of Openings: 1
Job Description: SUMMARYProvides support for students, faculty, staff and external constituents by resolving hardware, software and network issues. Responds to requests with a commitment to customer satisfaction, quality and accuracy. Effectively provides appropriate referrals to other service areas. Performs related service functions that support department operations.
ESSENTIAL FUNCTIONS- Provides collegewide technical/network support while serving as an on-going technical resource
- Provides expert diagnostics and maintenance of computer hardware, software and network issues
- Supports software, hardware, network and peripheral devices in the academic unit; software shall encompass operating systems, antivirus programs, network software clients and server, and academic programs
- Assists in administrating fixes and design modifications to workstations, and printers or other peripherals existing as components to the academic computing network
- Performs regular cleaning and upkeep of computers, printers, and surrounding workspaces in the Learning Commons and campus computer classrooms/labs
- Monitors supplies, maintains inventories, and ensures timely inspection/repair of computers and printers
- Provides supervisory oversight of tasks related to the Desktop Technician duties regarding training of new software, asset inventory, hardware refresh, and helpdesk ticket SLA's
- Creates and updates internal supported system documentation
- Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction
- Performs other duties as assigned
REQUIRED QUALIFICATIONSEDUCATION AND EXPERIENCE/TRAINING
- Associate's Degree
- Significant related experience may substitute for education
- Minimum of two years of related experience
KNOWLEDGE, SKILL AND ABILITIES
- Possess basic knowledge of networking infrastructure
- Possess broad knowledge of operating systems (client and server)
- Possess strong organizational and time-management skills
- Possess excellent written, verbal and interpersonal communication skills
- Ability to foster a team environment and work collaboratively
- Ability to research and analyze issues and develop solutions
- Ability to manage multiple projects simultaneously in a deadline-driven environment
- Ability to work accurately with great attention to detail
- Possess basic knowledge of standard software applications
- Demonstrated basic project management skills
- Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
- Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
- Ability to develop and maintain relationships with key contacts to enhance workflow and quality
- Ability to occasionally lift up to fifty (50) pouts of networking or computer equipment
- Possess sensitivity to appropriately respond to the needs of a diverse population
COMPETENCIESCRITICAL COMPETENCIES
- Service Focus
- Communication
- Quality of Work
VERY IMPORTANT COMPETENCIES
- Collaboration
- Continuous Improvement
IMPORTANT COMPETENCIES
- Adaptability
- Time Utilization
PREFERRED QUALIFICATIONSEDUCATION AND EXPERIENCE/TRAINING
- Related industry standard certifications (e.g., hardware, software, networking)
- Apple hardware and software troubleshooting and administration experience
PHYSICAL DEMANDS/WORKING CONDITIONS(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- The work is performed in a normal, professional office environment;
- The work area is adequately lighted, heated and ventilated;
- Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
- Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.
Target Starting Salary Range: $55,000 to $60,000The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
