Essential Duties and Responsibilities
1 - Technical Support/Problem Solving
Implement and execute inspection, testing and evaluation methods to ensure compliance to company standards.
Technical resource for trouble shooting and root cause analysis of internal and customer issues.
Conducts business transition meetings and integrates into our processes.
Leads trial and first time runs, monitors results and feedback. Suggests improvements.
Resource for decision-making on releasing of orders.
Leads on new customer approval/transitions.
2 - Continuous Improvement
Leads customer feedback process for the organization.
Identify trends, recommend and participate in the implementation of solutions to issues.
Enter, monitor and close out customer, internal and audit issues.
Develops and implements methods and procedures for disposition of nonconforming material and devises methods to assess cost and responsibility.
Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends.
3 - Quality Management System (Product Safety & Quality)
Implement the plan of control philosophy.
Plans and directs activities concerned with development, application and maintenance of quality standards for industrial processes, material and products.
Ensure procedures are established and implemented to meet the requirements of SQF.
Implement new and revised procedures to strengthen the effectiveness of the QMS.
Document and monitor performance of quality management system to ensure effective data driven decision making along with quarterly customer reporting.
Review and update standard operation procedures or quality assurance manuals.
Provide support to other departments to improve the quality management system.
4 - Training
Compiles and writes training material and conducts training sessions on quality activities and internal processes.
Present quality training, trends and feedback at company meetings.
Assess quality training needs, conduct training and provide re-training if requested by department managers.
Champions the Employee Qualification Standard (EQS) method of training and documents progressions and results.
5 - Other duties
Works with Compliance team members to ensure all current certifications and registrations are maintained.
Qualifications
BS in Quality, Engineering, or Science
Experience as a Quality Manager, Supervisor or Technician in a manufacturing facility.
Knowledge in the areas of ISO9001, SQF, 5S, Lean Manufacturing or six sigma.
5+ years in a leadership position with direct reporting relationships
In-depth understanding of quality control procedures
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