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Break/Fix
Laptop
Mobile Devices
Remote Support
User Experience

Summary

Roles & Responsibilities :-

Install and configure desktops, laptops, mobile devices, peripherals, and related software.
Perform break–fix support, desk-side assistance, IMACD activities, data migration, device refreshes, and other technical tasks.
Execute onsite updates, configuration changes, and software installations.
Provide hands-on technical assistance and support to end users.
Identify potential issues that may affect end-user experience and take proactive measures to resolve or prevent them.
Manage assigned tickets and ensure timely resolution and closure within defined SLAs, providing regular updates to end users as required.
Participate in on-call support on a rotational basis, including outside normal business hours when required.
Provide hands-and-feet support for network issues.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10354711
Position Id: 9037775
Posted 11 hours ago

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Dice Job Match Score™

👾 Reticulating splines...

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Praveen Palavalasa

Lead Talent Acquisition @ SRI Tech Solutions

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Desktop Support Technician

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Praveen Palavalasa

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