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IT Field Technician Team Lead

SAIC

Colorado Springs, Colorado • Today

Full-time

USD 60,001.00 - 100,000.00 per year

Senior Power Transformers Field Specialist Team Lead

GE Vernova

Remote • Today

Full-time

Service Desk Team Lead

SAIC

Remote • Today

Full-time

USD 100,001.00 - 140,000.00 per year

Data Tech Lead

Brooksource

Remote • Today

Contract

$80.00 - $90.00

Network Engineering Team Lead

Corporation Service Company

Remote or Tallahassee, Florida • Today

Full-time

Level I IT Technician

TeamLogic of Colorado Springs

Hybrid in Colorado Springs, Colorado • Yesterday

Full-time

20 - 25

SCRUM Team Lead

Integral

Remote or Tysons, Virginia • Today

Full-time

USD 150,000.00 - 170,000.00 per year

Level III IT Technician

TeamLogic of Colorado Springs

Remote • Yesterday

Full-time

105000 - 110,000

IT Support Technician, Journeyman

USfalcon

Colorado Springs, Colorado • Today

Full-time

USD 98,000.00 - 102,000.00 per year

Level II IT Technician

TeamLogic of Colorado Springs

Remote or Hybrid in Colorado Springs, Colorado • Yesterday

Full-time

60000 - 70000

IT Support Technician II

Cherokee Federal

Remote or Lawton, Oklahoma • Today

Full-time

USD 75,000.00 - 85,000.00 per year

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

Technical Lead

LMI Government Consulting (Logistics Management In

Remote • Today

Contract

USD 163,020.00 - 280,944.00 per year

SAIC

Job Details

Skills

Pivotal
Operational Efficiency
Customer Service
Leadership
Team Management
Service Level
Policies and Procedures
Mentorship
Productivity
Documentation
Root Cause Analysis
Service Delivery
Collaboration
IT Management
Process Improvement
Incident Management
Regulatory Compliance
Cyber Security
Data Security
Computer Science
Technical Support
Supervision
Computer Hardware
Repair
Software Troubleshooting
Operating Systems
Microsoft Windows
OS X
Computer Networking
LAN
WAN
IT Service Management
ServiceNow
BMC Remedy
Reporting
Security+
Security Clearance
CompTIA
Network+
ITIL
Team Leadership
Remote Support
Management
Problem Solving
Conflict Resolution
Decision-making
Communication
Service Desk
Organized
Information Technology
Systems Engineering
FOCUS

Pivotal
Operational Efficiency
Customer Service
Leadership
Team Management
Service Level
Policies and Procedures
Mentorship
Productivity
Documentation
Root Cause Analysis
Service Delivery
Collaboration
IT Management
Process Improvement
Incident Management
Regulatory Compliance
Cyber Security
Data Security
Computer Science
Technical Support
Supervision
Computer Hardware
Repair
Software Troubleshooting
Operating Systems
Microsoft Windows
OS X
Computer Networking
LAN
WAN
IT Service Management
ServiceNow
BMC Remedy
Reporting
Security+
Security Clearance
CompTIA
Network+
ITIL
Team Leadership
Remote Support
Management
Problem Solving
Conflict Resolution
Decision-making
Communication
Service Desk
Organized
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2617868

Location: Colorado Springs, CO, US

Date Posted: 2026-10-13

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking an IT Field Technician Lead onsite in Colorado Springs for the NORAD NITES program. You will serve as a frontline leader providing oversight and support for a team of six Field Technicians responsible for delivering high-quality IT services to our enterprise clients including Very Important Persons (VIPs). This role is pivotal in ensuring prompt and effective resolution of technical issues, maintaining operational efficiency, and delivering exceptional customer service in a fast-paced and dynamic environment. The position also includes oversight of after-hours support operations, ensuring comprehensive coverage for critical IT incidents and escalations.

Responsibilities:

Leadership and Team Management

Provide day-to-day supervision and guidance to a team of six Field Technicians, ensuring adherence to Service Level Agreements (SLAs), policies, and procedures.
Monitor and manage individual and team performance, including setting goals, conducting regular one-on-one meetings, and providing constructive feedback.
Mentor team members to enhance technical skills, professional growth, and overall productivity.
Act as an escalation point for team members, resolving complex issues and providing high-level support when necessary.
Develop and maintain a shift rotation schedule for technicians, including coordination of after-hours on-call coverage.

Operational Support

Assist with managing and prioritizing incoming tickets to ensure timely resolution, maintaining communication with the Enterprise IT Service Desk.
Oversee and participate in hands-on technical support services, such as hardware deployment, troubleshooting, repairs, and software installations.
Ensure thorough documentation of all service desk activities, including ticket updates, solutions, and root cause analysis.

After-Hours Support Management

Coordinate and oversee after-hours service desk operations, ensuring staff availability for on-call support according to the coverage schedule.
Respond to high-priority incidents and escalations during after-hours operations and ensure prompt resolution or escalation to appropriate teams.
Monitor the effectiveness of after-hours coverage, track response times, and make strategic adjustments to improve service delivery.

Stakeholder Collaboration

Act as a liaison between the Field Technicians and other IT teams, ensuring seamless communication and collaboration.
Provide status updates, reporting, and metrics to IT leadership on team performance and critical issues.
Engage with end users and clients to ensure service satisfaction, address concerns, and gather feedback for process improvements.
Implement and enforce best practices for IT support processes, incident management, and problem resolution.
Ensure compliance with organizational policies, procedures, and standards, including cybersecurity and data protection regulations.

Qualifications

Required Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field plus 5 years experience or HS plus 9+ years equivalent experience considered.
5+ years of experience in IT support, with at least 2 years in a team lead or supervisory role.
Strong technical expertise in areas such as hardware diagnosis and repair, software troubleshooting, operating systems (Windows, macOS), and networking (LAN/WAN).
Experience with ITSM platforms (e.g., ServiceNow, Remedy) for ticketing, tracking, and reporting.
CompTia Security+ or equivalent cert
Secret level clearance; ability to obtain TS/SCI

Preferred Qualifications:

Certifications such as CompTIA A+, Network+, ITIL, or HDI Team Lead are a plus.
Familiarity with enterprise-level IT environments and remote support tools.
Experience managing after-hours support operations.

Skills and Competencies:

Ability to manage, motivate, and develop a team in a high-pressure environment.
Excellent problem-solving and decision-making capabilities.
Strong interpersonal and communication skills, with the ability to interact effectively with business stakeholders and end users.
Proven ability to analyze data and service desk metrics to drive operational improvements.
Self-motivated, organized, and able to balance multiple tasks with changing priorities.

Target salary range: $60,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2617868
Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Colorado Springs, Colorado

•

Today

Job ID: 2617540 Location: Colorado Springs, CO, US Date Posted: 2026-10-02 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an IT Operations & Maintenance Oversight SETA to provide expert technical advice to a government customer in support of space launch

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IT Problem Manager

Colorado Springs, Colorado

•

Today

Job ID: 2617147 Location: Colorado Springs, CO, US Date Posted: 2026-09-22 Category: Information Technology Subcategory: Bus Proc Analyst Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking qualified applicants for IT Problem Manager supporting the Service Management Office requirements of the North American Aerospace Defense Command and Unite

Full-time

USD 80,001.00 - 120,000.00 per year

Service Desk Team Lead

Remote

•

Today

Job ID: 2617841 Location: Remote Work, VA, US Date Posted: 2026-10-12 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is seeking an experienced Service Desk Team Lead to oversee daily operations of a 24/7 Service Desk, lead a team of technical support analysts, and manage contractor person

Full-time

USD 100,001.00 - 140,000.00 per year

HHS Service Desk Technician

Broomfield, Colorado

•

Today

Job ID: 2616654 Location: Broomfield, CO, US Date Posted: 2026-09-09 Category: Information Technology Subcategory: Computer Operator Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_HYBRID Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for

Full-time

USD 40,001.00 - 80,000.00 per year

SAIC