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IT Service Center Manager

SAIC

Colorado Springs, Colorado • Today

Full-time

USD 100,001.00 - 140,000.00 per year

IT Service Delivery Center of Excellence Manager

Guild

Remote • Today

Full-time

USD 94,882.00 - 136,096.31 per year

IT Specialist - Computer Network Service & Delivery

The Air Force Civilian Service

Colorado Springs, Colorado • Today

Full-time

USD 91,870.00 - 119,434.00 per year

Senior IT Manager - Strategic Networks

Nooks

Colorado Springs, Colorado • Today

Full-time

USD 170,000.00 - 200,000.00 per year

Associate Manager IT Service Delivery

Harris

Remote or North Carolina • Today

Full-time

USD 50,000.00 - 80,000.00 per year

IT Service Management Lead

Verdantas

Remote or Texas • Today

Full-time

IT Infrastructure Capacity Management Service Owner

Central Business Solutions

Remote • 14d ago

Easy Apply

Contract

Depends on Experience

IT Service Delivery Lead - Remote

UnitedHealth Group

Remote or Eden Prairie, Minnesota • Today

Full-time

USD 91,700.00 - 163,700.00 per year

IT Admin - Service Desk

ASM Research

Remote • Today

Full-time

L&I IT Data Management - Manager

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 109,512.00 - 147,264.00 per year

IT Customer Service Representative

Pyramid Consulting, Inc.

Remote or San Antonio, Texas • Today

Easy Apply

Contract

USD11 - USD13 per hour

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

Information Technology and Business Applications Manager

City of Seattle

Remote or Seattle, Washington • Today

Full-time

USD 129,999.00 - 195,040.00 per year

Business Development Manager – IT Staffing

Boston Data Pro, LLC

Remote • 8d ago

Easy Apply

Full-time

Depends on Experience

Business Development Manager — IT Staffing / Staff Augmentation (Remote)

PROCYON Technostructure

Remote • 2d ago

Easy Apply

Full-time

36000 - 45000

Category Manager, IT Software and Services

McKesson Corporation

Remote or The Woodlands, Texas • Today

Full-time

USD 109,500.00 - 182,500.00 per year

IT Change Manager

Kforce Technology Staffing

Remote or Queens, New York • Today

Contract

$60 - $70 hourly

"IT Category Manager" (READ THE JD)

Arcadia Talent Advisory LLC

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

Global Partner Manager - Autonomous Workforce/IT, Deloitte

ServiceNow, Inc.

Remote or Waltham, Massachusetts • Today

Full-time

USD 126,060.00 - 208,020.00 per year

Sales Account Manager IT Services with CPG Domain experience

Group Nine

Remote • 2d ago

Easy Apply

Full-time

Depends on Experience

Manager Information Technology Division

Cleveland Clinic

Remote or Cleveland, Ohio • Today

Full-time

Manager, IT PMO

ConvergeOne

Remote • Today

Full-time

USD 150,000.00 - 180,000.00 per year

IT Audit Manager

Eliassen Group

Remote • Today

Full-time

IT Leader - Manager, Programming & Data Services, Remote - NH

National Field Representatives, Inc.

Remote or Claremont, New Hampshire • Today

Full-time

Sr. IT Manager, Marketing Applications

Vail Resorts

Remote • Today

Full-time

USD 112,000.00 - 159,000.00 per year

IT Senior Program Manager

Allegion

Remote or Indiana • Today

Full-time

USD 2,000.00 per week

IT Program Manager

International Rescue Committee

Remote or New York, New York • Today

Full-time

USD 88,277.00 - 103,222.00 per year

EDGE IT Project Delivery Director (IT Project & Portfolio Manager 3) Remote Work

State Of Oregon

Remote or Salem, Oregon • 24d ago

Full-time

USD 9,604.00 - 14,856.00 per month

IT Security Manager - REMOTE (Central Time)

Beacon Hill

Remote or Hybrid • Today

Easy Apply

Full-time

$125000 - $170000 per annum

Manager, IT QA

Guild

Remote • Today

Full-time

USD 124,139.00 - 181,553.00 per year

SAIC

Job Details

Skills

Computer Hardware
Customer Service
Routing
Service Management
ITIL
IT Service Management
Customer Satisfaction
Service Desk
Web Portals
Forms
Effective Communication
Team Building
Organizational Skills
Communication
Management
Oracle Linux
Security Clearance
Service Desk Management
Security+
Team Management
Leadership
Military
DoD
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2618765

Location: Colorado Springs, CO, US

Date Posted: 2026-11-03

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a qualified IT Service Center Manager who has experience with leadership and oversight of IT Service Desk Analysts, working collaboratively with other Service Center Teams like End User Hardware, Field Technicians and other Service Teams. This position with support the NORAD/NORTHCOM Enterprise Information Technology Services (NITES) contract. Candidate will provide leadership and guidance on customer service, telephone etiquette, ticket completion, routing tickets and general service desk rolls and responsibilities and request fulfillment in accordance with the DoD Enterprise Service Management Framework (DESMF).

Candidate will:

Ensure all processes and procedures are documented and followed. Provide oversight to team and be in direct contact with Government Service Owners.
Implement and manage Government-approved, ITIL-compliant Service Desk systems (e.g., Incident tracking system, self-help tools), to collect, track, and manage Incidents and Service Requests received by the Service Desk.
Measure customer satisfaction with IT services provided to end users, poll directorate leadership on quality, responsiveness, and perceived value of IT services in completing their directorate mission. Develop customer satisfaction results reports for delivery
Provide customers with multiple alternative communications channels to the Service Desk, including voice messages, email, and chat. Provide users with information about the availability of services and the procedures for obtaining these services via a centralized service portal, phone, and command announcements
Ensure IT Service Catalog provides access to service provider's IT service catalog and online submission forms for service and product requests.
Effective communication with team, team building skills, and organizational skills to manage schedules, tickets and provide consistent guidance and leadership.
Provide communication up and down management chain, carry a profession demeanor?

Qualifications

Required Qualifications:

Must hold a Secret level clearance and able to obtain TS/SCI

Bachelors and 5 years of experience plus 6 years of experience in Service Desk management and or leadership in an IT task, or HS plus 10 years of experience and maintain IAT Level II certifications (Security + or equivalent)

Have experience managing teams within a team and good leadership skills. Military experience or DOD contract experience is a plus in this environment.

Target salary range: $100,001 - $140,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2618765
Posted 5 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Go to company profile

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SAIC

Job Details

Skills

Computer Hardware
Customer Service
Routing
Service Management
ITIL
IT Service Management
Customer Satisfaction
Service Desk
Web Portals
Forms
Effective Communication
Team Building
Organizational Skills
Communication
Management
Oracle Linux
Security Clearance
Service Desk Management
Security+
Team Management
Leadership
Military
DoD
Information Technology
Systems Engineering
FOCUS

Summary

Ensure all processes and procedures are documented and followed. Provide oversight to team and be in direct contact with Government Service Owners.
Implement and manage Government-approved, ITIL-compliant Service Desk systems (e.g., Incident tracking system, self-help tools), to collect, track, and manage Incidents and Service Requests received by the Service Desk.
Measure customer satisfaction with IT services provided to end users, poll directorate leadership on quality, responsiveness, and perceived value of IT services in completing their directorate mission. Develop customer satisfaction results reports for delivery
Provide customers with multiple alternative communications channels to the Service Desk, including voice messages, email, and chat. Provide users with information about the availability of services and the procedures for obtaining these services via a centralized service portal, phone, and command announcements
Ensure IT Service Catalog provides access to service provider's IT service catalog and online submission forms for service and product requests.
Effective communication with team, team building skills, and organizational skills to manage schedules, tickets and provide consistent guidance and leadership.
Provide communication up and down management chain, carry a profession demeanor?

Dice Id: 10111346
Position Id: 2618765
Posted 5 hours ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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