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Service Desk Analyst

SAIC

Colorado Springs, Colorado • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Service Desk Support Analyst | W2/1099 | For Current MN Residents Only | No C2C

V.L.S. Systems, Inc

Remote • 27d ago

Easy Apply

Contract

Depends on Experience

Help Desk Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Full-time

Help Desk Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Full-time

Help Desk Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Full-time

Help Desk Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Full-time

Technical Helpdesk Analyst

Conduent

Remote or Texas • Today

Full-time

USD 47,740.00 - 62,000.00 per year

ServiceNow Reporting Analyst

R4 Resources

Remote • Yesterday

Easy Apply

Contract

70 - 80

SAIC

Job Details

Skills

Management
Communication
Data Collection
Customer Facing
Real-time
Knowledge Management
Computer Science
Information Systems
Security Clearance
Security+
ITIL
Technical Support
Mobile Devices
Multitasking
Customer Service
Service Desk
Computer Networking
Computer Hardware
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2616053

Location: Colorado Springs, CO, US

Date Posted: 2026-08-24

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a secret cleared Service Desk Technician onsite in Colorado Springs. The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions, including managing incidents and service requests, using ITIL-compliant Service Desk systems to ensure effective tracking and management of IT-related issues. This role demands a customer-centric approach with a focus on delivering high-quality service and maintaining real-time communication with customers regarding the status of their requests.

Responsibilities:

Implement, manage, and maintain ITIL-compliant Service Desk systems, such as incident tracking systems and self-help tools.
Serve as the first point of contact for handling customer IT-related incidents and service requests through various channels including phone, email, chat, and self-service.
Record, track, and document every incident and service request, ensuring clear communication and accurate data collection.
Provide a customer-facing view to allow all N&NC customers, including subordinates, regions, and sectors, to check the status of their requests in real-time.
Diagnose, prioritize, and escalate incidents and requests to the appropriate resources when necessary.
Contribute to knowledge management systems with current information on solutions and troubleshooting steps.
Proactively communicate incident status and resolution progress to customers and stakeholders.

Qualifications

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience with 2 years experience or HS + 6 years experience.
SECRET Level clearance is required
IAT II Certification (Security +) is required
Certification in ITIL Foundation or relevant ITIL certifications preferred
Proven experience in an IT service desk or technical support role.
Strong understanding of computer systems, mobile devices, and other tech products.
Ability to multi-task and adapt to changes quickly.
Excellent customer service skills and the ability to communicate effectively with a diverse user base.
Experience working with incident tracking systems and service desk software.
Ability to troubleshoot basic networking, software, and hardware issues.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2616053
Posted 3 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Colorado Springs, Colorado

•

Today

Job ID: 2614553 Location: Colorado Springs, CO, US Date Posted: 2026-08-21 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_ON_SITE Description SAIC has an opportunity for a secret cleared Service Desk Hardware Lead position supporting the Enterprise IT contract for NORAD/NORTHCOM in Colorado Springs. The ideal candid

Full-time

USD 40,001.00 - 80,000.00 per year

IT Service Center Manager

Colorado Springs, Colorado

•

Today

Job ID: 2615547 Location: Colorado Springs, CO, US Date Posted: 2026-08-11 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an experienced IT Service Center Manager to support a dynamic IT services program at Peterson Space Force Base, Colorado Springs, CO. This is an on-site leadersh

Full-time

USD 80,001.00 - 120,000.00 per year

ServiceNow Developer

Colorado Springs, Colorado

•

Today

Job ID: 2615697 Location: Colorado Springs, CO, US Date Posted: 2026-08-14 Category: Software Subcategory: SW Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_HYBRID Description We are seeking a highly skilled and motivated senior-level ServiceNow Software Developer with a focus on IT Service Management (ITSM) with expanding responsibilities into ITO

Full-time

USD 160,001.00 - 200,000.00 per year

Computer User Support Specialist

Scott Air Force Base, Illinois

•

Today

Job ID: 2614438 Location: Scott Afb, IL, US Date Posted: 2026-07-09 Category: Information Technology Subcategory: IT Systems Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description The National Security Customer Group of SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in

Full-time

USD 40,001.00 - 80,000.00 per year

SAIC