Job Title: Network Technician
Location: Washington, DC (hybrid)
Type: Contract To Hire
Compensation: $36.03/HR on W2
Security Clearance: Public Trust
Responsibilities
- Monitor, troubleshoot, and maintain the TO4 network systems.
- Respond to incidents, triage issues identified by automation, and document work in ServiceNow.
- Coordinate maintenance windows with customers and configure, ship gear for production.
- Perform process documentation and train team members on design changes and new technology.
- Support vendors such as Cisco, Aruba WiFi, Arista Velo SD-WAN, Aruba Switching, APC Netbotz, F5 Load Balancing, Palo Alto firewalls, and Zscaler.
- Ensure team has the necessary information to work independently and escalate issues appropriately.
Requirements
- High School diploma with 4+ years of experience in systems, desktop, or network support.
- Security+ certification.
- Zscaler, Network+ certifications.
- Strong customer service orientation.
- Initiative, ownership, and accountability.
- Ability to work independently and collaboratively.
- Excellent verbal and written communication skills.
- Logical troubleshooting and analytical skills.
- Experience with ITSM ticketing systems such as ServiceNow or Remedy.
- Strong Cisco Switching configuration skills.
- Strong F5 Load Balancing skills.
- Strong Aruba WiFi and switching skills.
Preferred Qualifications:
- CCNP or equivalent.
- Python scripting experience.
- Rust development experience.
- VMware experience.
- Linux experience.
- Zscaler management and troubleshooting experience.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #851-Rockville-S1
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