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Technical Support Engineer # 26-23386

U.S. Tech Solutions Inc.

Columbia, South Carolina • Today

Easy Apply

Contract

$36.66 - $37.93

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Job Details

Skills

TECHNICAL SUPPORT
TROUBLE SHOOT

Summary

Duration: 02 Months

Primary Responsibilities:

Frontline Technical Support – 45%
Provides frontline technical support to faculty, staff, and students in person, remotely, and through the Department's service-request process.
Diagnoses and resolves common issues involving:
Windows and macOS computers
Software and applications
User accounts and authentication
Printers and peripherals
Network and connectivity issues
Monitors, docking stations, keyboards, mice, and related equipment
Mobile devices and other Department technology
Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves, and other routine technology needs.
Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel.
Classroom, AV & Conferencing Support – 25%
Provides frontline support for classroom, conference-room, and audiovisual technologies.
Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies.
Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues.
Assists Department IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other Department activities.
Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use.
Endpoint & Device Support – 20%
Assists Department IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
Responsibilities may include:
Preparing computers for deployment
Installing approved software
Connecting and configuring peripherals
Performing routine software and operating-system updates
Assisting with device enrollment
Replacing or deploying computers and other equipment
Troubleshooting device configuration issues
Verifying equipment functionality
Maintaining standardized workstation configurations
Assisting with technology inventory and equipment tracking
May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of Department IT staff and based on assigned access.
Technology Operations & Team Support – 10%
Assists Department IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
Follows established procedures and technical documentation and helps document newly identified issues and solutions.
Works collaboratively with Department IT staff and Department technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise.
Performs other related duties as assigned.

Required Qualifications:

High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
Basic knowledge of computer hardware, software, operating systems, and peripherals.
Ability to troubleshoot common computer and technology problems.
Familiarity with Windows environments

Preferred Qualifications:

Associate degree or technical certification in information technology, computer science, information systems, or a related field.
Familiarity with one or more of the following is helpful:
Windows 10/11
macOS
Microsoft 365
Basic networking concepts
Active Directory
Microsoft Intune
Jamf
Mobile devices
Classroom or audiovisual technology
Microsoft Teams, Zoom, or similar conferencing technologies

Additional Knowledge, Skills & Abilities:

Ability to learn new technologies, systems, and procedures.
Ability to follow technical instructions and established procedures.
Ability to recognize when an issue should be escalated to more experienced IT staff.
Strong customer-service and interpersonal skills.
Ability to communicate effectively with technical and nontechnical users.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

#LI-AS140

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: usts
Position Id: 26-23386
Posted 17 hours ago

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Columbia, South Carolina

•

Today

Title:Desktop, A/V Support- Onsite - Locals to SC Location:Columbia,SCLength:Long termRestriction:w2 onlyDescription: no c2c * W2 only; Web cam interviewOnsite Job DescriptionProvides frontline technical support for faculty, staff, and students within the College of Nursing. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues. Supports workstation setup, equipment deployment, classroom and meeting technol

Easy Apply

Contract

Depends on Experience

Client Technologies Technician - Entry - IT Support Technician in Columbia, SC

Columbia, South Carolina

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Today

Job Posting ID - 13569 Job Title - Client Technologies Technician - Entry - IT Support Technician Possibility for Extension: Yes Work Location: Role is fully onsite Location : - Columbia, SC Position Summary :- Provides frontline technical support for faculty, staff, and students within. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues. Supports workstation setup, equipment deployment, classroom and me

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Third Party, Contract

Depends on Experience

IT Support Technician

Columbia, South Carolina

•

Today

IT Support Technician Project Identifier SC Client South Carolina Agency State of South Carolina Location Onsite Location:514 Main Street, Columbia, South Carolina, USA,29208 Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed. Contract Duration 2 Months Interview Type Online Visa Requirements The candidate will have to be on Innosoft W2. At least 6 months of valid work authorization (Citizen, OPT-EAD, -EAD) Tentative Start Date 10/12/2026 Deadline 09/22/2026 Pr

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Third Party, Contract

70000

IT Support Technician

Columbia, South Carolina

•

Today

Requirements 1 or more years of experience providing frontline IT/help-desk support for end users in an office or educational environment. Proficiency in troubleshooting Windows and macOS computers, software applications, and peripherals. Experience with workstation setup, equipment deployment, and employee onboarding/offboarding processes. Experience with classroom, conference room, and audiovisual technology, including displays, projectors, and conferencing systems. Experience with enterprise

Easy Apply

Contract, Third Party

Depends on Experience