Client Technologies Technician - Entry - IT Support Technician in Columbia, SC
Contract W2
Contract Corp To Corp
2 Months
On-site
Depends on Experience
Syntricate
Fitment
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- ACTIVE DIRECTORY
- AD
- ONBOARDING
- OFFBOARDING
- OFF-BOARDING
- ON-BOARDING
Summary
Job Posting ID - 13569
Job Title - Client Technologies Technician - Entry - IT Support Technician
Possibility for Extension: Yes
Work Location: Role is fully onsite Location : - Columbia, SC
Position Summary :-
Provides frontline technical support for faculty, staff, and students within. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues.
Supports workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding, and routine technology maintenance. Works under the direction of IT staff and escalates issues requiring advanced technical or administrative access.
This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills, and the ability and willingness to learn technology systems.
Relevant education, technical training, certifications, internships, help-desk experience, or hands-on technology experience may be considered.
Essential Functions:
Required Qualifications:
Preferred Qualifications:
Job Title - Client Technologies Technician - Entry - IT Support Technician
Possibility for Extension: Yes
Work Location: Role is fully onsite Location : - Columbia, SC
Position Summary :-
Provides frontline technical support for faculty, staff, and students within. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues.
Supports workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding, and routine technology maintenance. Works under the direction of IT staff and escalates issues requiring advanced technical or administrative access.
This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills, and the ability and willingness to learn technology systems.
Relevant education, technical training, certifications, internships, help-desk experience, or hands-on technology experience may be considered.
Essential Functions:
- Frontline Technical Support – 45%
- Provides frontline technical support to faculty, staff, and students in person, remotely, and through the service-request process.
- Diagnoses and resolves common issues involving:
- Windows and macOS computers
- Software and applications
- User accounts and authentication
- Printers and peripherals
- Network and connectivity issues
- Monitors, docking stations, keyboards, mice, and related equipment
- Mobile devices and other technology
- Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves, and other routine technology needs.
- Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel.
- Classroom, AV & Conferencing Support – 25%
- Provides frontline support for classroom, conference-room, and audiovisual technologies.
- Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies.
- Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues.
- Assists IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other College activities.
- Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use.
- Endpoint & Device Support – 20%
- Assists IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
- Responsibilities may include:
- Preparing computers for deployment
- Installing approved software
- Connecting and configuring peripherals
- Performing routine software and operating-system updates
- Assisting with device enrollment
- Replacing or deploying computers and other equipment
- Troubleshooting device configuration issues
- Verifying equipment functionality
- Maintaining standardized workstation configurations
- Assisting with technology inventory and equipment tracking
- May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of IT staff and based on assigned access.
- Technology Operations & Team Support – 10%
- Assists IT with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
- Follows established procedures and technical documentation and helps document newly identified issues and solutions.
- Works collaboratively with IT and university technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise.
- Performs other related duties as assigned.
Required Qualifications:
- High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
- Basic knowledge of computer hardware, software, operating systems, and peripherals.
- Ability to troubleshoot common computer and technology problems.
- Familiarity with Windows environments
Preferred Qualifications:
- Associate degree or technical certification in information technology, computer science, information systems, or a related field.
- Windows 10/11
- macOS
- Microsoft 365
- Basic networking concepts
- Active Directory
- Microsoft Intune
- Jamf
- Mobile devices
- Classroom or audiovisual technology
- Microsoft Teams, Zoom, or similar conferencing technologies
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91142014
- Position Id: 26-02966
- Posted 3 hours ago
Company Info
About Syntricate
We are here to analyze and resolve the most intricate processes and deliver market’s best solution and services to your business problems.
Syntricate Technologies is an Information Technology and Business Consulting company that offers comprehensive solutions to our clients for Quality Assurance, Validation, Regulatory, Business Analysis and Project Management services. Our core values are integrity, delivering value and making positive impact on society. We are committed to our client success and work on high standards to provide the best professional services.
We believe in effective integration of technology to improve business processes. We provide solutions that address the current and long-tern needs of our clients nationwide which range from various industries such as Healthcare, Pharmaceutical, Life Sciences, Finance and Insurance.
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs