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Desk Top Support Service Specialist - Associate

Decisionpoint Corporation

Concord, California • Today

Full-time

Associate Technical Support Specialist

Milestone Technologies, Inc.

San Francisco, California • Today

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Associate Technical Support Specialist

Milestone Technologies, Inc.

San Francisco, California • Today

Full-time

USD 27.31 - 28.65 per hour

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Easy Apply

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USD 55,200.00 per year

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W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

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Easy Apply

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Depends on Experience

IT Product Specialist I

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Security Specialist I Junior

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Data Entry Clerk | Commercial Insurance Certificate Specialist-Remote

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Senior IBM i (AS/400/iSeries) Application & Data Migration Specialist

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Remote or Fargo, North Dakota • Today

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Contracts & Program Specialist

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Remote • 25d ago

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Calypso Configuration Specialist

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Sharepoint Content Migration Specialist 100% Remote

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Easy Apply

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Nextgen Information Services

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Icertis Configuration Specialist-Remote-Full Time.

mProgen

Remote • Today

Easy Apply

Full-time

Depends on Experience

ORBUSInfinity Architecture Specialist - Remote

VIVA USA INC

Remote • 27d ago

Easy Apply

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87 - 92

Export Control Specialist

Vaco by Highspring

Richmond, California • 13d ago

Easy Apply

Full-time

Depends on Experience

Decisionpoint Corporation

Job Details

Skills

Technical Support
Software Troubleshooting
Collaboration
Government Contracts
Inventory
Accountability
Documentation
Knowledge Base
Issue Resolution
Management
Security Clearance
Network
Technical Training
Information Technology
Computer Science
Cyber Security
Remote Support
Help Desk
Microsoft Windows
Laptop
Microsoft Office
Computer Hardware
Operating Systems
Printers
Customer Support
CompTIA
Network+
Security+
ITIL
Mapping
Customer Service
Communication
Attention To Detail
DoD
Legal
Authorization

Technical Support
Software Troubleshooting
Collaboration
Government Contracts
Inventory
Accountability
Documentation
Knowledge Base
Issue Resolution
Management
Security Clearance
Network
Technical Training
Information Technology
Computer Science
Cyber Security
Remote Support
Help Desk
Microsoft Windows
Laptop
Microsoft Office
Computer Hardware
Operating Systems
Printers
Customer Support
CompTIA
Network+
Security+
ITIL
Mapping
Customer Service
Communication
Attention To Detail
DoD
Legal
Authorization

Summary

Overview

DecisionPoint seeks a Associate Desk Top Support Service Specialist to provide onsite IT support for SDDC users under the GITSS program. This position provides associate-level desktop, endpoint, peripheral, and customer support at an assigned SDDC location.

The role supports workstation setup, hardware/software troubleshooting, ticket updates, user assistance, equipment support, and coordination with senior technicians and technical work centers.

This position is onsite at MOTCO - Concord, CA.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Associate Desk Top Support Service Specialist will:

Provide desktop and customer support for SDDC users at the assigned location.

Assist with workstation setup, imaging, installation, replacement, and peripheral support.

Troubleshoot basic hardware, software, printer, MFD, email, and user access issues.

Create, update, route, and close assigned incidents and service requests.

Support Government-owned PCs, laptops, peripherals, and related endpoint devices.

Assist with hardware/software upgrades, patching support, and equipment refresh activities.

Assist with inventory updates, loaner laptop tracking, and property/accountability documentation.

Escalate complex technical issues to intermediate or senior technicians, systems administrators, network administrators, or cybersecurity personnel.

Maintain knowledge base updates and issue-resolution notes.

Provide courteous and mission-focused customer service.

Support after-hours or mission-critical requirements when directed.

Qualifications

Clearance Requirement:

Must hold an active Secret clearance.

Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access.

Education:

High school diploma required.

Associate degree or technical training in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.

Experience:

Minimum 2 years of desktop support, help desk, customer support, field technician, or related IT experience.

Experience supporting Windows workstations, laptops, printers, peripherals, Microsoft Office/365, and basic user troubleshooting.

Experience in DoD, Army, or federal IT environments preferred but not required.

Technical Knowledge:

Basic knowledge of desktop hardware, operating systems, printers, peripherals, ticketing systems, and customer support processes.

Familiarity with CAC-enabled systems, secure facility support, NIPR/SIPR environments, and DoD IT practices preferred.

Ability to follow SOPs, troubleshooting guides, and escalation procedures.

Certifications (Preferred):

CompTIA A+, Network+, Security+, ITIL Foundation, HDI, or equivalent certification preferred.

DoD 8140 / 8570 certification as required by final labor category mapping.

Skills:

Strong customer service and communication skills.

Ability to follow technical procedures and document support actions.

Strong attention to detail and willingness to escalate issues appropriately.

Ability to work onsite in a mission-focused DoD environment.

Our Equal Employment Opportunity Policy

EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099468
Position Id: 2026-3590_1
Posted 30+ days ago

Company Info

About Decisionpoint Corporation

DecisionPoint Corporation, a Service Disabled Veteran Owned Small Business (SDVOSB) SBA HUBZone certified business, is an innovation thought leader in the Federal community delivering transformative IT Support Services, including Operations and Maintenance (O&M), Cyber Security, Information Assurance (IA), and Professional Services, empowering Government agencies to enhance delivery of their critical mission requirements. Our experience also provides us a keen understanding of Government agencies’ responsibilities and challenges, including:

ITSM implementations;
application and infrastructure modernization;
footprint reduction;
adoption of emerging technologies;
rapid integration;
cloud adoption.

Decisionpoint Corporation is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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Decisionpoint Corporation

Job Details

Skills

Technical Support
Software Troubleshooting
Collaboration
Government Contracts
Inventory
Accountability
Documentation
Knowledge Base
Issue Resolution
Management
Security Clearance
Network
Technical Training
Information Technology
Computer Science
Cyber Security
Remote Support
Help Desk
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Laptop
Microsoft Office
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Operating Systems
Printers
Customer Support
CompTIA
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Security+
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Authorization

Technical Support
Software Troubleshooting
Collaboration
Government Contracts
Inventory
Accountability
Documentation
Knowledge Base
Issue Resolution
Management
Security Clearance
Network
Technical Training
Information Technology
Computer Science
Cyber Security
Remote Support
Help Desk
Microsoft Windows
Laptop
Microsoft Office
Computer Hardware
Operating Systems
Printers
Customer Support
CompTIA
Network+
Security+
ITIL
Mapping
Customer Service
Communication
Attention To Detail
DoD
Legal
Authorization

Summary

Provide desktop and customer support for SDDC users at the assigned location.

Assist with workstation setup, imaging, installation, replacement, and peripheral support.

Troubleshoot basic hardware, software, printer, MFD, email, and user access issues.

Create, update, route, and close assigned incidents and service requests.

Support Government-owned PCs, laptops, peripherals, and related endpoint devices.

Assist with hardware/software upgrades, patching support, and equipment refresh activities.

Assist with inventory updates, loaner laptop tracking, and property/accountability documentation.

Escalate complex technical issues to intermediate or senior technicians, systems administrators, network administrators, or cybersecurity personnel.

Maintain knowledge base updates and issue-resolution notes.

Provide courteous and mission-focused customer service.

Support after-hours or mission-critical requirements when directed.

Qualifications

Clearance Requirement:

Must hold an active Secret clearance.

Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access.

Education:

High school diploma required.

Associate degree or technical training in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.

Experience:

Minimum 2 years of desktop support, help desk, customer support, field technician, or related IT experience.

Experience supporting Windows workstations, laptops, printers, peripherals, Microsoft Office/365, and basic user troubleshooting.

Experience in DoD, Army, or federal IT environments preferred but not required.

Technical Knowledge:

Basic knowledge of desktop hardware, operating systems, printers, peripherals, ticketing systems, and customer support processes.

Familiarity with CAC-enabled systems, secure facility support, NIPR/SIPR environments, and DoD IT practices preferred.

Ability to follow SOPs, troubleshooting guides, and escalation procedures.

Certifications (Preferred):

CompTIA A+, Network+, Security+, ITIL Foundation, HDI, or equivalent certification preferred.

DoD 8140 / 8570 certification as required by final labor category mapping.

Skills:

Strong customer service and communication skills.

Ability to follow technical procedures and document support actions.

Strong attention to detail and willingness to escalate issues appropriately.

Ability to work onsite in a mission-focused DoD environment.

Our Equal Employment Opportunity Policy

EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Dice Id: 91099468
Position Id: 2026-3590_1
Posted 30+ days ago