LOCAL CANDIDATES REQUIRED - This is a HYBRID position requiring 2 days/week onsite at a minimum. Only submit LOCAL candidates who are willing to work a minimum of 2 days/week onsite.
ONSITE INTERVIEW - Candidates must be willing and able to go to the client location for an ONSITE, IN-PERSON interview if selected for interview.
In person interview needed. Onsite from day 1
Location: Concord NH
Duration: 12+ months (37.5 hes/week)
MUST have experience with SMB network scanning including Windows File Server management, Folder, and Share security.
MUST be experienced with Network Printing Administration to include deployments, removals, scanning and troubleshooting and all aspects that go along with it.
MUST be experienced with Windows Active Directory Identity Administration AND Azure Active Directory Identity Administration to ensure proper understanding of the enterprise relationships between users, computers, and other endpoints.
ONLY submit candidates who have the specific experience highlighted in the bullets above.
Responsibilities
- Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed.
- Creates and manages DHCP reservation records utilizing Microsoft DHCP Server.
- SMB network scanning including Windows File Server management, Folder, and Share security.
- Network Printing Administration
- Deployments - involves managing print servers, configuring printer queues & ensuring proper permissions are set for users.
- Removals - safely decommissioning printers from networks making sure user access is removed & associated data handled properly
- Scanning/Troubleshooting - addressing issues related to network connectivity, printer malfunctions & user problems. May involve diagnosing problems through network protocols like DNS and DHCP.
- Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements.
- Works with PowerShell/Graph scripts to provide efficiencies for and optimization.
- Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery.
- Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement.
- Partners with technicians from other DoIT divisions and bureaus to provide support and solutions.
- Follows all established DoIT and State policies, standards, and procedures.
Skills Needed
Network Printing Administration - including deployments, removals, scanning and troubleshooting of network printing Required 3 Years
General networking experience - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity Required 3 Years
Microsoft Windows Server administration experience (Windows Server 2016 - 2022) Required 3 Years
SMB-based Network Scanning experience including Windows File Server management, Folder and Share security Required 3 Years
Windows Active Directory Identity Administration AND Azure AD Identity Administration experience Required 3 Years
PowerShell/Graph Scripting experience Highly desired 2 Years
File Access and Recovery - Experience recovering files with VSS and recovering files from backup Highly desired 2 Years
Documentation Proficiency Highly desired 1 Years
MS SharePoint, Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing Desired 2 Years
Information Security Desired 2 Years
Exceptional communication skills and professionalism as dealing with users of all levels within organization Required
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