Desktop Admin Albany NY
Albany, NY, US • Posted 60+ days ago • Updated 16 hours ago
Software People, Inc.
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Job Details
Skills
- ITSM
- Active Directory
- VMware
- windows
- Desktop
- Help desk
Summary
Desktop Admin position: Albany, NY
In person interview needed.
Candidates with fake experience are advised not to apply. To avoid fake experiences, if the client decides to interview you, they will validate all previous experiences for all projects as well as work documents (h1B, GC). Please be prepared to provide these. Any fraudulent document will be forwarded to USCIS fraud division by default.
Location: Albany, NY
Duration: 12+ months
Onsite from day 1
Responsibilities
- Respond to all service requests.
- Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
- Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware/ peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
- Installation of individual software packages, as needed for all users.
Skills Needed
36 months experience managing support requests on a level 2 help desk.
36 months experience resolving hardware and software issues and troubleshooting Window 10 /11 or OS.
36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.
36 months experience using ITSM service desks.
36 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients.
36 months experience imaging computers.
36 months experience supporting Outlook
12 Months experience with the installation and support of O365 in an enterprise environment.
12 months experience troubleshooting Win10/11 OS and applications.
- Dice Id: 10123198
- Position Id: 2024-2683
- Posted 30+ days ago
Company Info
About Software People, Inc.
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Software People Inc. was founded in 1998 as software solution provider with a vision of providing a one stop shop to our client for all of their software needs. Since the inception we have attracted the best and brightest IT professionals to support our vision and have developed into business and technology consulting firm specializing in design, development, and delivery of end-to-end ERP solutions for Enterprise Systems, Internet Applications, Web Services and Data Warehousing/ Business Intelligence. We have focused in the area of providing top notch IT consultants for our clients needs. Whether it temporary or permanent, fixed cost or time and material based, on site or off site, we have got them all. At the same time we have forged partnerships to provide complete IT solutions in the areas of ERP implementations and Business Process Outsourcing. Our staffing and consulting solutions support a broad spectrum of clients ranging from funded ventures to fortune 500 companies. Since our inception, we have been working with companies small and large to deploy information technology in various parts of their businesses. Over this period, we developed a keen understanding of what our customers expect of us, and how well we can deliver results for them.
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