*** In Person Interview*** 37.5 hours per week***Hybrid***Local Candidates required***(2 days/week onsite***)
Job Description:
Must-Have Experience
- SMB network scanning including Windows File Server management, Folder, and Share security.
- Network Printing Administration to include deployments, removals, scanning and troubleshooting and all aspects that go along with it.
- Windows Active Directory Identity Administration and Azure Active Directory Identity Administration to ensure proper understanding of the enterprise relationships between users, computers, and other endpoints.
- Only submit candidates who have the specific experience highlighted in the bullets above.
Key Responsibilities
Help Desk Request Management:
- Monitors and analyzes Help Desk requests
- Performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed
DHCP Administration:
- Creates and manages DHCP reservation records utilizing Microsoft DHCP Server
SMB Network Scanning:
- Windows File Server management, Folder, and Share security
Network Printing Administration:
- Deployments - involves managing print servers, configuring printer queues & ensuring proper permissions are set for users
- Removals - safely decommissioning printers from networks making sure user access is removed & associated data handled properly
- Scanning/Troubleshooting - addressing issues related to network connectivity, printer malfunctions & user problems. May involve diagnosing problems through network protocols like DNS and DHCP
Identity and Access Administration:
- Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies
- Ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements
PowerShell and Scripting:
- Works with PowerShell/Graph scripts to provide efficiencies for and optimization
File Recovery and Support:
- Provides file recovery with Volume Shadow Services and current file backup software
- Provides guidance for user self-service of cloud file and email recovery
Documentation and Process Improvement:
- Develops, maintains, and follows documentation related to MCS processes, procedures, and standards
- Contributes ideas for process and workflow improvement
Collaboration and Compliance:
- Partners with technicians from other DoIT divisions and bureaus to provide support and solutions
- Follows all established DoIT and State policies, standards, and procedures
Skills/Requirements
- Network Printing Administration - including deployments, removals, scanning and troubleshooting of network printing Required 3 Years
- General networking experience - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity Required 3 Years
- Microsoft Windows Server administration experience (Windows Server 2016 - 2022) Required 3 Years
- SMB-based Network Scanning experience including Windows File Server management, Folder and Share security Required 3 Years
- Windows Active Directory Identity Administration AND Azure AD Identity Administration experience Required 3 Years
- PowerShell/Graph Scripting experience Highly desired 2 Years
- File Access and Recovery - Experience recovering files with VSS and recovering files from backup Highly desired 2 Years
- Documentation Proficiency Highly desired 1 Years
- MS SharePoint, Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing Desired 2 Years
- Information Security Desired 2 Years
- Exceptional communication skills and professionalism as dealing with users of all levels within organization Required
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