Identity Admin - Network/Printing/System Administration

Resource in this role:

• Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed.
• Creates and manages DHCP reservation records utilizing Microsoft DHCP Server.
• SMB network scanning including Windows File Server management, Folder, and Share security. 
• Network Printing Administration 

- Deployments -  involves managing print servers, configuring printer queues & ensuring proper permissions are set for users. 
- Removals - safely decommissioning printers from networks making sure user access is removed & associated data handled properly
- Scanning/Troubleshooting - addressing issues related to network connectivity, printer malfunctions & user problems. May involve diagnosing problems through network protocols like DNS and DHCP.

• Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements.
• Works with PowerShell/Graph scripts to provide efficiencies for and optimization.
• Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery.
• Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement.
• Partners with technicians from other DoIT divisions and bureaus to provide support and solutions.
• Follows all established DoIT and State policies, standards, and procedures.