Job#: 3053745 Job Description: Center of Excellence - Technical Project Manager
Location: Coppell, Texas (Onsite)
Role Overview
Our organization is seeking an experienced Center of Excellence (CoE) Lead to design and establish a CoE for Managed Service Provider (MSP) Excellence within our Global Technology Solutions organization. This is a builder's engagement where the CoE does not yet exist. The selected candidate will define the CoE's purpose, establish standards and playbooks, build enablement programs, and document all processes for a clean handoff to the permanent team.
Key Responsibilities
- Define the purpose, scope, operating model, and governance structure of the MSP Excellence CoE.
- Establish the CoE's standards council cadence and decision-making process.
- Develop the core set of SIAM standards, process playbooks, and operating procedures for retained teams and vendors.
- Build a reusable library of templates, checklists, and reference materials.
- Design and deliver training programs covering SIAM principles, vendor governance, and evidence standards.
- Create onboarding materials for new providers and team members.
- Conduct an initial maturity assessment of the current MSP governance ecosystem to identify capability gaps and define a roadmap.
- Document all CoE assets, standards, processes, and training materials.
- Support knowledge transfer to the incoming permanent team.
Required Qualifications
Education: Bachelor's degree is required.
Experience: 10+ years in consulting or enterprise roles designing and operating CoEs, enablement functions, or capability development programs for technology services environments. Demonstrated experience building governance standards, playbooks, and training programs for multi-provider managed services ecosystems. Experience operating as an independent contractor, with the ability to structure work and manage stakeholders.
Technical Skills: Strong facilitation and instructional design skills, with experience designing and delivering training programs. Must be committed to creating assets and documentation that the permanent team can operate independently.
Preferred Qualifications
- ITIL, PMP, or equivalent certifications are a plus.
- Proficiency in CoE design and operating model development.
- Expertise in SIAM standards and playbook development.
- Experience with maturity assessment and roadmap development.
- Discipline in consulting delivery and clean handoff processes.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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